Customer Service Representative

Join a fast-paced, customer-focused team at Service Foods

**We are looking for an experienced and reliable Customer Service Representative to join our Afternoon CSR team in Mangere, Auckland.**

**Mō te tūranga mahi | About the Role**

In this role, you will be the first point of contact for our valued customers—handling inquiries, processing orders, and resolving issues efficiently and professionally.

Using Salesforce/CRM, you’ll maintain accurate customer records and support smooth day-to-day operations. You’ll work closely with internal departments to ensure timely order fulfilment and deliver outstanding service that reflects our commitment to excellence.

**Key Details**:

- Location: Mangere, Auckland (near Auckland Report)
- Employment Type: Permanent, Full-Time
- Start Date: Immediate
- Days of work: Sunday to Friday (Wednesday and Saturday rostered off)
- Hours of work: 3:30 pm to 11:30 pm

**Key responsibilities include**:

- Provide excellent customer service through efficient order processing, communication, and problem-solving.
- Build and maintain positive customer relationships while supporting sales and managing accurate data.
- Engage with customers over the phone to address inquiries and meet their requirements.
- Accurately enter customer orders into the system Sage/ERP and update records in Salesforce (CRM).
- Prioritise and manage customer backorders for timely delivery.
- Identify sales opportunities and pursue them to drive revenue growth.
- Follow up on customer queries, complaints, and requests, and coordinate with internal teams for resolution.

**He kōrero mōu: About you**

You will be a driven and resilient individual with a strong background in customer service. You will have a formal qualification (Year 13 or equivalent) and experience working in a call centre or phone-based environment.

This is a fast-paced role that requires adaptability, and the ability to perform under pressure while maintaining accuracy and efficiency.

**Key Attributes**:

- Professional phone manner with the ability to build rapport quickly
- Proven experience in a Customer Support, call centre, or similar role
- Strong attention to detail and ability to gather and interpret information
- Excellent organisational, time management, and decision-making skills in a fast-paced environment
- Proficiency in Microsoft Office Suite (essential) and experience with CRM (Salesforce) and ERP systems (advantageous)
- Commitment to delivering outstanding customer service
- Strong understanding of processes, systems, and data entry
- Excellent interpersonal skills with an empathetic and adaptable approach
- Reliable transport to and from work
- Strong literacy, numeracy, and communication skills
- Knowledge of the food services warehouse industry, NZ food products, and basic ingredients

**Ngā Kawatau | What to expect**

At Service Foods, we strongly believe in fostering a positive and dynamic work environment. Throughout your tenure with us, it is important to embody our core values: creativity, resilience, inclusivity, collaboration, work ethic, and humility. These values guide us in delivering exceptional service and contributing to the success of our team and the business. We encourage you to embrace these principles as you grow and thrive with us.

We offer a competitive salary, comprehensive benefits, and opportunities for career growth.

If you thrive in a high-energy environment, enjoy leading teams, and are passionate about delivering exceptional service, we’d love to hear from you.

**Whaimana | Eligibility**: Applicants must have NZ citizenship, residency, or a valid work visa.

Pay: Competitive Salary & Comprehensive Benefits