Customer Service Representative

1 week ago

Auckland City, New Zealand CMACGM Full time

Jump Aboard for #betterways

**Culture & Benefits**:
Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network.

**In addition, CMA CGM offers a number of perks including**:
Study leave and study reimbursement

Flexible working options

Life Insurance benefits along with subsidized Health insurance

Opportunity to participate in volunteer initiatives

Access to 3000+ learning resources and courses

Opportunity for career development in Asia Pacific, Europe and other office locations globally

**About the Role**:
We are now excited to get on board a permanent, full time, Customer Service Representative (Officer) to join our team in Auckland, New Zealand.

Reporting to the Customer Service Supervisor, this role is responsible to receive and process bookings (in accordance with the Group’s procedures), process and prepare documentation, prepare load lists.

**Key responsibilities of the role will include**:
Overview and monitor the available space on each sailing and ensure bookings received are trending towards the targeted lifting’s for the relevant sailing

Inform the customer of any shortcomings based on their initial booking requirement.

Liaise with oversees Agents to resolve any issues which may have been raised by customer.

Assist with customer enquiries on space availability and allocations

Assist with customer reporting as required

Contribute to a culture within the customer care group of providing solutions and anticipating problems

**To succeed in this role, you will need**:
1-2 years of experience in shipping company environment or freight forwarding would be beneficial

Tertiary qualifications in Supply Chain/Logistics/International Business are preferred

Excellent communication skills with the ability to build relationships with various stakeholders

Good problem-solving skills with the ability to foster relationships with customers

Strong analytical skills with good time management and ability to work to deadlines and prioritise tasks

Ability to work independently with a mínimal supervision

Strong organisational and administration skills

**Right to live and work**:
**About Us**:
CMA CGM Group Agencies (New Zealand) Limited is a wholly owned subsidiary of CMA CGM Worldwide Agencies (France) and represents the interests of CMA CGM throughout New Zealand.

Operating from its headquarters in Auckland the company provides a full range of personalised and e-commerce solutions to all its customers nationwide including many of New Zealand’s premier exporters and importers and leading brands.

Come and find your better way with us...

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