Customer Services Representative

2 weeks ago

Auckland City, New Zealand The Roastery at Twenty Three Full time

We’re growing Our Customer Service team at UCC Coffee is looking for **two new team members** - one to join us full-time, and another to jump in for a 3 month fixed-term contract to help us navigate a peak period of volume and activity.

Whether you’re looking to grow your customer service experience long-term or you're ready to jump in and make an immediate impact, we’ve got a role that could be right for you.

**Full-Time Customer Service Representative - Permanent**

This is a fast-paced, full-time role based in our East Tamaki office with some flexibility for hybrid working after an initial induction period, where you'll be the first point of contact for our customers across New Zealand. You’ll handle order processing, service queries, logistics coordination, and consumer communication. You’ll be joining a collaborative team and working across our sales, warehousing, and operations functions.

**You’ll bring**:

- Previous experience in a contact centre or B2B customer service environment
- Confidence with ERP or order-entry systems (JDE is a bonus)
- Strong attention to detail and problem-solving skills
- A calm, solutions-focused mindset when things get busy
- Great communication and a positive, team-focused approach

**Customer Service Administrator 3-month Fixed Term**

We’re also on the lookout for a sharp, organised, and proactive Customer Service Admin to support the team over a 3-month period during a seasonal volume spike. This is a part-time role with flexible hours.

**Key details**:

- 3-month fixed term contract
- 20 hours per week, spread across 3-4 days
- Start time from 9am
- Initial in-office onboarding in East Tamaki, then hybrid flexibility

**You’ll be doing (approx. 70% admin / 30% calls)**:

- Assigning support tickets and monitoring the customer inbox
- Processing standard service orders for key accounts
- Jumping in to support the team with admin and internal systems

This is ideal for someone who enjoys being behind the scenes but is equally comfortable jumping on the phones when needed.

**What’s great about working here**:

- A supportive, down-to-earth team who love what they do
- Coffee - lots of it
- Exposure to a multi-brand, multi-channel FMCG environment
- Flexibility where it counts
- Genuine opportunity to make a difference
- Please note: You must have the right to work in NZ and be able to work from our East Tamaki office during your onboarding period._ _Recruitment agencies - we’ve got this one covered._

  • Customer Service Representative

    1 week ago

    Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...

  • Customer Service Representative

    3 days ago

    Auckland City, New Zealand Emergent Full time

    Immediate Start - Grafton, Auckland location - Training provided! Work in a supportive team within the medical industry as a customer service representative! Start ASAP, based in Auckland, and training provided! We are looking for an inquisitive Customer Service Representative who has experience dealing with customers - either face to face or over the...

  • Customer Service Representative

    3 days ago

    Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki | Permanent Full-Time - Monday to Friday: 09:00 - 17:30 - $26.84 per hour - Location: 23 Underwood Street, East Tamaki, Auckland We are looking for a Customer Service Representative who will deliver an exceptional level of customer service to our customers by resolving enquiries and providing solutions. **In...

  • Customer Service Representative

    2 weeks ago

    Auckland City, New Zealand NZ Post Full time

    Customer Service Representative | East Tamaki - Monday to Friday: 09:30 to 18:00 - $26.06 per hour - Location: 23 Underwood Street, East Tamaki, Auckland The New Zealand Post Group is well known around New Zealand for providing a vital service to all our valued customers - we are committed to proactively responding to customer need and continually improving...

  • Customer Service Representative

    5 days ago

    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Howick Leisure Centre** You will be joining our team working between the Pakuranga and Howick Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make...

  • Customer Service Representative

    5 days ago

    Auckland City, New Zealand Auckland Council Full time

    **He angitūtanga: The opportunity** **Customer Service Representative | Ōtara Pool and Leisure Centre** You will be joining our team in the Ōtara Pool and Leisure Centre whose main goal is to inspire Aucklanders to be more active. You only get one chance to make a fantastic first impression and our Customer Support Team are the people that make it...

  • Customer Service Representative

    7 days ago

    Auckland City, New Zealand Health New Zealand - Te Whatu Ora Waitematā Full time

    **Customer Service Representative - BreastScreen Waitematā Northland** - **Part-time 0.4FTE (32 hours per fortnight)** - **Based at BreastScreen Northwest Clinic** Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders. BreastScreen...

  • Customer Service Representative

    7 days ago

    Auckland City, New Zealand Fletcher Building Full time

    **General Information**: **Job Type** Permanent **Category** Customer Service **Business** Steel **Location** Auckland **Job Reference** 39117 **Posted Date** 27-Jan-2025 **Closing Date** 28-Feb-2025 **Description**: - Fletcher Steel is New Zealand’s leading importer, distributor and processor of steel representing Fletcher Building’s...

  • Customer Service Representative

    7 days ago

    Auckland City, New Zealand CMACGM Full time

    Jump Aboard for #betterways **Culture & Benefits**: Our culture is embodied by boldness, integrity, initiative and imagination. With those values at the core of our business, our workplace holds an upbeat and inspiring team who encourage you to thrive on the opportunity to innovate and adapt to the ever-changing processes within our Group network. **In...

  • Customer Service Representative

    2 weeks ago

    Auckland City, New Zealand humm Full time

    One of Australasia’s most successful and enduring fintech organisations - Fun, dynamic and inclusive work culture - come humm with us! - Multiple opportunities available due to internal promotions and growth! **We Dream. We Design. We Deliver.** This is the place where you’ll be hands on. Where new ideas are welcomed and expected. At every level - and...