Customer Service Representative
1 week ago
**Customer Service Representative - BreastScreen Waitematā Northland**
- **Part-time 0.4FTE (32 hours per fortnight)**
- **Based at BreastScreen Northwest Clinic**
Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.
BreastScreen Waitematā Northland (BSWN) is part of the Health New Zealands free national BreastScreen Aotearoa (BSA) Programme. We screen over 45,000 wāhine each year, and we pride ourselves on consistently delivering a positive experience for our clients.
**About the Role**
We are looking for a Customer Service Representative to work at our Northwest clinic. The primary responsibility of the role will be assisting with greeting patients, inbound and outbound calls, supporting client bookings and follow-up as needed. The hours of work will usually be Monday 12.30-19:00, Thursday 13:00-19:00 and Saturday 08:00-12.30.
This role is responsible for providing an efficient, customer-focussed service to our clients, ensuring they experience a positive interaction.
The role involves greeting clients as they arrive at the clinic, enrolling clients into the Breast Screening program through various channels, ensuring clients receive necessary forms, and following up with those who haven't responded to invitations. Additionally, the position requires prompt outreach to clients who miss appointments, assistance in rescheduling, and providing advice to clients and primary care regarding appointments and screening/treatment pathways.
Click here to view the position description.
**About Us**
Health New Zealand Waitematā provides health services to approximately 650,000 residents of the North Shore, Waitakere, and Rodney areas. It has the largest population of any district health area.
For more information on living and working in Waitematā District, click here.
**About you**
As you will be the first point of contact for many of our clients, experience in a customer-focussed role and a warm, welcoming demeanour is essential. Youll be able to work independently and have a flexible attitude. You will also be able to demonstrate a high-level of tact when interacting with staff and clients in what can be an emotionally demanding situation.
**Working at Health New Zealand**
**How to Apply**
**Job reference: WDHB20505
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