Customer Success Manager
6 days ago
We are seeking a dedicated Customer Success Manager to join our dynamic team in Auckland. This role is pivotal in supporting our Professional Services team with large project implementations and providing project leadership for smaller projects.
Responsibilities- Assist the Professional Services team to ensure end-to-end account success and satisfaction throughout the entire implementation lifecycle.
- Promote the Vision, Mission, and KPIs as set by the senior management team.
- Engage in technical aspects of projects.
- 3+ years of customer support/management experience in growing enterprise environments.
- 2+ years Project coordination experience and/or equivalent coordination experience.
- PM qualification desirable.
The ideal candidate will be passionate about customer success and project management, have excellent communication skills, and be able to work effectively with cross-functional teams.
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