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Strategic Customer Success and Delivery Manager

1 week ago

Auckland, Auckland, New Zealand Microsoft Corporation Full time

About the Role

We are seeking a highly skilled professional to join our team as a Enterprise Commercial Customer Success Leader. In this role, you will be responsible for leading the development and implementation of customer success strategies and plans, ensuring seamless delivery and adoption of Microsoft products and services.

About the Team

The Customer Experience & Success (CE&S) organization is a global team of over 17,000 employees, dedicated to empowering customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services. We are committed to delivering exceptional customer experiences and driving business growth for our strategic enterprise customers.

Responsibilities

  • Develop and implement customer success strategies and plans to drive business growth and improve customer satisfaction.
  • Lead cross-functional teams to deliver high-quality solutions that meet customer needs and exceed expectations.
  • Collaborate with internal teams to identify and develop new sales opportunities through cross-selling and upselling existing products and services.
  • Provide expert guidance and support to customers, helping them to achieve maximum value from Microsoft products and services.

Requirements

  • Bachelor's degree in Business, Sociology, Psychology, Computer Science, or related field, and at least 4 years of experience in customer success, solution delivery, practice management, customer-facing consulting, or portfolio management.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Possess a deep understanding of Microsoft products and services, including Azure, 365, and other relevant technologies.
  • Familiarity with Information Technology Infrastructure Library (ITIL) Foundation certification or equivalent service management certification.