Customer Success Coordinator

5 days ago


Auckland, Auckland, New Zealand Zappy Ltd Full time

Join Our Team as a Customer Success CoordinatorAre you passionate about creating exceptional customer experiences?
Do you thrive in a fast-paced environment where you can make a real difference?
If so, we'd love to hear from youAbout Us:Zappy Ltd is a dynamic and innovative company dedicated to delivering outstanding shipping solutions to our customers.
Our team is driven by a shared commitment to excellence, and we're looking for a Customer Success Coordinator to help us continue exceeding expectations.About the Role:As a Customer Success Coordinator at Zappy, you will be responsible for providing a seamless and positive onboarding experience for our new customers while ensuring ongoing support and satisfaction.
You will be the first point of contact for our clients, working closely with internal teams to resolve queries, streamline processes, and enhance the overall customer experience.
This is a full-time, office-based role located in Auckland CBD.What You'll Be Doing:Manage end-to-end customer onboarding and provide ongoing support to ensure a seamless experience.Assist customers with account setup, troubleshooting, and enquiries via phone, email, and other channels.Proactively monitor accounts, resolve issues, and collaborate with internal teams to implement solutions.Provide onboarding guidance and support to new customers, ensuring they are equipped to succeed.Identify and act on opportunities to improve customer experience, engagement, and satisfaction.Maintain accurate customer records, track interactions, and provide feedback to optimise processes.What We're Looking For:Previous experience in a customer service or sales role, preferably in a call centre or contact centre environment.Strong communication and interpersonal skills, with the ability to build positive relationships with customers.Excellent problem-solving and critical thinking skills to effectively handle customer inquiries and concerns.Proficient in using customer relationship management (CRM) systems and other relevant software.A team player with a positive attitude and a commitment to providing exceptional customer service.Bilingual proficiency in Mandarin and English is a plus.What We Offer:At Zappy, we are dedicated to fostering a supportive and collaborative work environment.
Some of the key benefits of joining our team include:Competitive salary and performance-based bonuses.Opportunities for career development and advancement.A very friendly and welcoming work environment.Regular team-building activities and social events.Location:This role is based in Auckland CBD.How to Apply:If you're excited about this opportunity and meet the requirements, we'd love to hear from you
Please send your CV and a brief cover letter to ****** Deadline:Applications close on 28th February.Let's work together to create exceptional customer experiences
#J-18808-Ljbffr



  • Auckland, Auckland, New Zealand Teletrac Navman Full time

    As a key member of our Professional Services team in Auckland, you will play a crucial role in delivering exceptional customer experiences through successful project implementations. Your expertise in project management and customer success will drive business growth and foster long-term relationships with our clients.Key SkillsExcellent project coordination...


  • Auckland, Auckland, New Zealand Vontier Full time

    We are seeking a dedicated Customer Success Manager to join our dynamic team in Auckland. This role is pivotal in supporting our Professional Services team with large project implementations and providing project leadership for smaller projects.ResponsibilitiesAssist the Professional Services team to ensure end-to-end account success and satisfaction...


  • Auckland, Auckland, New Zealand Datamasque Full time

    Get AI-powered advice on this job and more exclusive features.Head of Customer Success Manager at DataMasqueWho we areAt DataMasque, we're on a mission to help large enterprises protect their sensitive data while maintaining the performance and usability of their systems.We believe that data masking should be smart, scalable, and designed for the...


  • Auckland, Auckland, New Zealand Tradify Limited Full time

    Join our dynamic team as a Customer Success Manager (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...


  • Auckland, Auckland, New Zealand Tradify Full time

    About TradifyTradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join their team as a Customer Success Representative. The role involves ensuring the success and satisfaction of Tradify's customers in the ANZ region.


  • Auckland, Auckland, New Zealand Artesia General Hospital Full time

    About ZTR Control SystemsWe are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer...


  • Auckland, Auckland, New Zealand SELMA SIS Full time

    About SELMA SISFounded in Auckland, New Zealand, SELMA SIS is a leading provider of innovative, web-based Student Management System tailored for education providers in New Zealand and Australia. Our certified solution empowers institutions to streamline operations, ensure compliance, and enhance overall efficiency. As we expand our reach into Australia,...


  • Auckland, Auckland, New Zealand Xero Full time

    Unlocking Customer PotentialXero is a cloud-based accounting software company that empowers small businesses to succeed. Our customer success team plays a vital role in helping our customers achieve their goals, while driving advocacy for Xero through delivering exceptional experiences.Your Key ResponsibilitiesLead a group of specialists, providing guidance,...


  • Auckland, Auckland, New Zealand Westpac New Zealand Full time

    The Customer Success Strategist role at Westpac New Zealand involves developing and maintaining strong relationships with corporate customers, delivering tailored banking and financial solutions to drive their success and growth.About the RoleYou will be responsible for managing a dynamic portfolio of corporate customers, providing tailored banking and...


  • Auckland, Auckland, New Zealand PST Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, Auckland, New Zealand Lifeworks Full time

    TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is...


  • Auckland, Auckland, New Zealand Fujitsu Full time

    Job Description:Fujitsu is seeking an experienced Customer Success Lead to drive customer satisfaction and loyalty. In this role, you will be responsible for delivering exceptional service, building strong relationships, and identifying new business opportunities.Your Key Responsibilities:Develop and implement strategies to drive customer satisfaction and...


  • Auckland, Auckland, New Zealand Amadeus Full time

    Customer Success ExpertThe Customer Success Expert plays a pivotal role in driving customer satisfaction and loyalty for Amadeus Hospitality. As the primary point of contact, this specialist fosters strong relationships with customers, understanding their needs and providing tailored solutions to optimize their experience.Main Responsibilities:Develop and...


  • Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Job Summary\We are seeking an experienced Data Analyst / Engineer and Customer Success Analyst to be the bridge between customer support, data, and our wider goals and aspirations. This is the chance to join an organisation making a meaningful impact on people's lives.


  • Auckland, Auckland, New Zealand Lightspeed Full time

    Lightspeed is looking for a Customer Success Advocate to join our APAC Retail team. In this role, you will be responsible for managing inbound sales and working closely with merchants to build rapport and provide solutions that add value to the customer.Key Responsibilities:Act as a trusted Account Manager to customers who inquire about further Lightspeed...


  • Auckland, Auckland, New Zealand Amazon Full time

    About UsAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.We are a follow-the-sun organisation, and...


  • Auckland, Auckland, New Zealand Zappy Ltd Full time

    Customer Success Coordinator OpportunityZappy Ltd is seeking a highly skilled and motivated Customer Success Coordinator to join our team. As a key member of our customer success team, you will be responsible for providing a seamless and positive onboarding experience for our new customers while ensuring ongoing support and satisfaction.About the RoleYou...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    Auckland, New Zealand Managed Services - NZFor this position you must be either a NZ Citizen or permanent resident to apply for this position due to the nature of the project you will be working on.Who we are:Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them.We're looking for innovative professionals who are...


  • Auckland, Auckland, New Zealand Monograph Full time

    **Our Culture**We thrive on complete transparency, trust, learning, and constant development and improvement. We offer a collaborative and dynamic work environment that fosters creativity and innovation.As our Presales Lead, you will be part of a tight-knit team driven to empower companies to use brand to drive success. You will work closely with our...


  • Auckland, Auckland, New Zealand Norwest Appliance Services Full time

    About Us: Norwest Appliance Services is a family-owned business based in West Auckland. We are committed to providing exceptional service and quality workmanship to our customers.Job Description: We are seeking a highly motivated individual to join our team as a Service Coordinator. The successful candidate will be responsible for providing excellent...