Technical Customer Success Manager
6 days ago
Ready to Lead a High-Performing Team and Shape Exceptional Customer Experiences?Are you a dynamic leader who thrives in a fast-paced environment?
Do you have a passion for delivering seamless customer experiences, driving operational excellence, and fostering a team that delivers nothing short of success?
At WM New Zealand Ltd, we're looking for a driven and solution-oriented Technical Services Commercial Customer Success Manager to lead a teamsupporting our Technical Sales Specialists and CSR'sand be a key member of our leadership team.
To excel in this role you will need to have a curiosity to deal with out of the box challenges, solid judgement and decision making skills.This is an exciting opportunity for someone who excels in cross-functional collaboration, process improvement, and data-driven decision-making to ensure our customers always experience the best service.About Us:At WM New Zealand, we are more than just a waste management company.
With the largest composter, waste-to-energy provider, and commercial electric fleet in NZ, we're pioneering innovative solutions powered by waste.
Our goal is simple: to make Aotearoa a cleaner, greener place, and we need a passionate, motivated leader to help us achieve this vision.Job DescriptionAbout the Role:As the Technical Services Commercial Customer Success Manager, you will oversee the seamless operation of our customer service team while collaborating across departments - finance, sales, chemists, and transport.
Your leadership will be instrumental in maintaining a customer-first mindset and ensuring your team delivers excellence while driving company goals.You will not only manage daily operations, but you'll be responsible for improving processes, meeting deadlines, training your team, and supporting our growth targets.
Think of it as your chance to make a real impact—improving internal systems, elevating the customer experience, and leading a high-performing team.Key Responsibilities:Lead and manage a high-performing customer services team of 10, ensuring smooth operationsCollaborate closely with departments such as finance, sales, account managers, and transport to deliver timely, quality customer service.Implement best practices and continuous improvement strategies to drive operational efficiencies.Manage customer success initiatives to achieve growth targets, including lead generation and outbound campaigns.Maintain data integrity and ensure process adherence across the organization.Identify and resolve customer pain points, safeguarding customer relationships and contract security.Coach and develop your team, fostering a culture of initiative, collaboration, and personal growth.Work closely with Technical Sales Specialists to ensure smooth contract execution and to support annual pricing audits.Lead cross-departmental projects aimed at improving customer service and business performance.QualificationsProven leadership experience in managing customer service and sales teams, preferably in a mid to large service-based organization.Experience implementing and leading process improvement initiatives.Strong background in customer experience design and mapping, with a keen eye for detail.Excellent communication skills, with the ability to influence and collaborate at all levels within the business.A hands-on, solutions-focused mindset with an aptitude for problem-solving.Ability to thrive in a fast-paced environment while meeting deadlines and driving team performance.A customer-centric mindset, with a sales-driven approach to fostering long-term relationships.Experience with dangerous goods is a plus but not required.Tertiary qualifications in business, management, or related field preferred.Excellent attention to detail and organizational skills.Additional InformationWhat's In It for You:Company wide discounts including Southern Cross Health Insurance and Z EnergyProven opportunities for professional development opportunities in a growing and innovative organization.Collaborative work culture that values growth, creativity, and diversity.Be Part of Something Bigger – Lead the Change at WM New ZealandIf you are an experienced, driven leader with a passion for improving processes, collaborating across teams, and ensuring customer success, we want to hear from you
This is your chance to join a market-leading company with a clear focus on sustainability and growth.How to Apply:Click "I'm Interested" now to apply for this exciting opportunity.
We may start reviewing applications before the closing date, so don't wait – apply early to be considered.WM New Zealand is an Equal Employment Opportunity (EEO) employer, and we encourage applicants from all backgrounds to apply.
You must be based in New Zealand and hold a valid work visa, residency, or New Zealand citizenship to apply.Make 2025 the year you take your career to the next level with WM New Zealand
#J-18808-Ljbffr
-
Customer Success Manager
7 days ago
Auckland, Auckland, New Zealand Vontier Full timeWe are seeking a dedicated Customer Success Manager to join our dynamic team in Auckland. This role is pivotal in supporting our Professional Services team with large project implementations and providing project leadership for smaller projects.ResponsibilitiesAssist the Professional Services team to ensure end-to-end account success and satisfaction...
-
Customer Success Manager
4 days ago
Auckland, Auckland, New Zealand Tradify Limited Full timeJoin our dynamic team as a Customer Success Manager (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...
-
DevOps Technical Lead
6 days ago
Auckland, Auckland, New Zealand Engflow Inc. Full timeAbout UsAt EngFlow Inc., we are passionate about empowering developers to build software faster and with higher quality. Our innovative technology streamlines software development and shipping, making us the go-to choice for developers at world's top high-tech companies.Job RoleWe are seeking an experienced Developer Support Engineer to join our team. In...
-
Technical Product Manager
4 hours ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full timeJob Summary:We are seeking an experienced professional to support the development of existing and new lubricant products as a Technical Advisor at Technical Recruitment Solutions Ltd.Key Accountabilities:Support the Senior Technical Manager and General Manager in overseeing the development of existing and new lubricant products.Conduct lubricant surveys to...
-
Technical Advisor
2 days ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Technical Recruitment Solutions LtdRecruitment Consultant at Technical Recruitment SolutionsThe Client: Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and related...
-
Technical Advisor
2 days ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time3 days ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Direct message the job poster from Technical Recruitment Solutions LtdRecruitment Consultant at Technical Recruitment SolutionsThe Client: Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and related...
-
Technical Advisor
1 day ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full time3 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Technical Recruitment Solutions Ltd Recruitment Consultant at Technical Recruitment Solutions The Client : Our client is an NZ owned and operated company that imports and distributes quality brands of lubricants and...
-
Customer Success Manager
3 weeks ago
Auckland, Auckland, New Zealand PST Full timeKey ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...
-
Customer Success Manager
6 days ago
Auckland, Auckland, New Zealand Datamasque Full timeGet AI-powered advice on this job and more exclusive features.Head of Customer Success Manager at DataMasqueWho we areAt DataMasque, we're on a mission to help large enterprises protect their sensitive data while maintaining the performance and usability of their systems.We believe that data masking should be smart, scalable, and designed for the...
-
Customer Success Engineer
4 days ago
Auckland, Auckland, New Zealand Provoke Solutions Full timeAuckland, New Zealand Managed Services - NZFor this position you must be either a NZ Citizen or permanent resident to apply for this position due to the nature of the project you will be working on.Who we are:Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them.We're looking for innovative professionals who are...
-
Customer Success Manager
2 days ago
Auckland, Auckland, New Zealand Lifeworks Full timeTELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is...
-
Senior Technical Manager Trainee
22 hours ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full timeWe are seeking a highly motivated and experienced Technical Advisor to join our team at Technical Recruitment Solutions Ltd. As a key member of the team, you will be responsible for:Conducting lubricant surveys to match products to applicationsPerforming white oil QC checks on incoming batchesAssisting the sales team and customers with technical enquiriesThe...
-
Customer Success Manager
4 days ago
Auckland, Auckland, New Zealand Carters Full timeAbout Our CompanyCARTERS has been helping build New Zealand for over 150 years. We pride ourselves on being the best building partner in the market, and our continued success is due to our talented teams and commitment to excellence.We are looking for an experienced Account Manager to join our team, someone who shares our values and is passionate about...
-
Customer Success Manager
22 hours ago
Auckland, Auckland, New Zealand black Full timeWhat We're Looking ForA highly strategic, deeply curious, and highly organised leader, able to navigate complex challenges with autonomy and drive cross-team success.You have extensive experience in a presales role, solutions consulting role and/or in brand health research and tracking methodologies.A high level of business acumen, with a proven track record...
-
Technical Services Manager
1 day ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full timeKey Skills and QualificationsTo succeed in this role, candidates should possess the following skills and qualifications:Bachelor of Science degree, with Tribology-related studies being highly regardedMinimum 5 years' experience in chemical laboratory analysis, product development, and heavy engineering or marine industry-related rolesExperience with product...
-
Customer Service Expert
24 hours ago
Auckland, Auckland, New Zealand Scientific & Technical Recruitment Full timeJob SummaryThis is a fantastic opportunity to autonomously manage customer service processes within a reputable supplier of industrial coatings. The ideal candidate will support the Technical Sales Representative and contribute to the company's success by providing exceptional customer service, processing orders and invoices, and monitoring inventory.About...
-
Customer Success Expert
2 days ago
Auckland, Auckland, New Zealand Amazon Full timeAbout the Team: Our team is passionate about delivering exceptional customer experiences through innovative solutions and exceptional technical expertise.Job Description: As a Cloud Support Engineer, you will work closely with customers to resolve their cloud-related issues. This involves using advanced troubleshooting techniques and collaborating with...
-
Lubricants Technical Advisor
4 hours ago
Auckland, Auckland, New Zealand Technical Recruitment Solutions Ltd Full timeAbout the Role:The successful candidate will support the Senior Technical Manager and General Manager in overseeing the development of existing and new lubricant products.Main Responsibilities:UOM (Used Oil Monitoring) Management – Oversight of the UOM programme, troubleshooting issues, and training users.Product Surveys – Conduct lubricant surveys to...
-
Customer Success Strategist
57 minutes ago
Auckland, Auckland, New Zealand Artesia General Hospital Full timeAbout ZTR Control SystemsWe are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer...
-
Customer Success Analyst
4 weeks ago
Auckland, Auckland, New Zealand SELMA SIS Full timeAbout SELMA SISFounded in Auckland, New Zealand, SELMA SIS is a leading provider of innovative, web-based Student Management System tailored for education providers in New Zealand and Australia. Our certified solution empowers institutions to streamline operations, ensure compliance, and enhance overall efficiency. As we expand our reach into Australia,...
