Customer Success Engineer

4 days ago


Auckland, Auckland, New Zealand Provoke Solutions Full time

Auckland, New Zealand Managed Services - NZFor this position you must be either a NZ Citizen or permanent resident to apply for this position due to the nature of the project you will be working on.Who we are:Join the dynamic team at Provoke, where we're not just about meeting expectations but exceeding them.
We're looking for innovative professionals who are passionate about driving exceptional outcomes for our customers.
At Provoke, you'll be empowered to challenge the status quo and encouraged to think differently, leveraging a growth mindset to deliver tangible results.
Here, professional growth isn't just a concept, it's a reality, fueled by continuous learning and a supportive, forward-thinking environment.
If you're ready to make a significant impact and grow alongside a team of like-minded individuals, Provoke is your destination.What we do:We build bespoke software using modern technologies and are on a mission to help our clients flourish with smart solutions to solve their business needs.The Provoke Experience:We are committed to building high performing teams and offer tangible rewards to ensure that effort is recognized.
We are dedicated to providing an enriching environment and learning opportunities for our employees to grow within and fast track their careers.
We are focused on diversity in race, gender, orientation and experience.Our Customer Success Team ensures that the solutions we build and support for our customers provide ongoing support to their businesses.
Going above and beyond, we provide guidance, thought leadership, and proactive support to our clients to ensure their systems are moving forward in this ever-changing IT landscape.Who you are:As a Customer Success Engineer, you will support the team to deliver specialist technical consulting, systems design, implementation, and support services to internal Provoke business units and a variety of external Provoke clients across a range of exciting products and technologies.What you will be doing:Solve problems and work through complex technical issues and situations for internal and external stakeholders.Support processes and procedures that will ensure the effective delivery of customer outcomes.Contribute to the development and implementation of process improvement activities.Providing technical fault analysis and troubleshooting.Administering network servers, services, user accounts, and related objects and data.Implementing and monitoring network security and alerts.
Work with members of the wider Engineering team to provide input into projects to ensure the transition to customer success is done in a correct manner.Meeting with stakeholders to understand ongoing issues and constraints.What you need:You will have completed a tertiary certification in a relevant discipline.Expertise in at least one of the following products or platforms will be an advantage: Azure, DevOps, Office 365, SharePoint, Teams, Power Apps, Software Development or SQL Server.Microsoft Modern Workplace solutions will be a key focus of this role.Experience working in a helpdesk or support role is desired.An understanding of Engineering Methodology including CI/CD pipelines and Infrastructure as code (Azure DevOps).Benefits and Perks:Flexible working, focusing on purposeful connection in a hybrid setting.We cover your cell phone plan.Southern Cross health insurance.Provide you with an environment where high performance is not only recognized but rewarded.If you are looking for international opportunities, we have them
#J-18808-Ljbffr



  • Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Job Summary\We are seeking an experienced Data Analyst / Engineer and Customer Success Analyst to be the bridge between customer support, data, and our wider goals and aspirations. This is the chance to join an organisation making a meaningful impact on people's lives.


  • Auckland, Auckland, New Zealand Xplor Technologies Full time

    Xplor Technologies offers a unique opportunity to be part of a dynamic team driving business growth and customer success. Our platform combines SaaS with embedded payments, serving over 106,000 customers across 20 markets. In this role, you'll contribute to optimizing onboarding processes, enhancing data management, and improving overall customer...


  • Auckland, Auckland, New Zealand Artesia General Hospital Full time

    About ZTR Control SystemsWe are a leading provider of environmental impact solutions for the rail industry, dedicated to helping our clients achieve sustainable success. As a Customer Success Manager at ZTR, you will play a key role in driving product adoption and strategic planning, fostering strong partnerships with stakeholders, and ensuring customer...


  • Auckland, Auckland, New Zealand Tradify Limited Full time

    Join our dynamic team as a Customer Success Manager (ANZ) for a fixed term of 12 monthsWe're on a mission to transform how tradespeople run their businesses and positively impact their lives.Our team is filled with enthusiastic individuals committed to building something unique that will make a significant difference in the lives of our customers.About the...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    **Company Overview**Provoke Solutions is a company that builds bespoke software using modern technologies. We're on a mission to help our clients flourish with smart solutions to solve their business needs.We're committed to building high-performing teams and offer tangible rewards to recognize effort. We're dedicated to providing an enriching environment...


  • Auckland, Auckland, New Zealand Amazon Full time

    About the Team: Our team is passionate about delivering exceptional customer experiences through innovative solutions and exceptional technical expertise.Job Description: As a Cloud Support Engineer, you will work closely with customers to resolve their cloud-related issues. This involves using advanced troubleshooting techniques and collaborating with...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    In this role, you will work closely with members of the Engineering team to provide input into projects, ensuring a smooth transition to customer success. You will also meet with stakeholders to understand ongoing issues and constraints.To succeed, you will need to have completed a tertiary certification in a relevant discipline and possess expertise in at...


  • Auckland, Auckland, New Zealand Tradify Full time

    About TradifyTradify Limited, a leading software company, is seeking a highly motivated and customer-focused individual to join their team as a Customer Success Representative. The role involves ensuring the success and satisfaction of Tradify's customers in the ANZ region.


  • Auckland, Auckland, New Zealand SELMA SIS Full time

    About SELMA SISFounded in Auckland, New Zealand, SELMA SIS is a leading provider of innovative, web-based Student Management System tailored for education providers in New Zealand and Australia. Our certified solution empowers institutions to streamline operations, ensure compliance, and enhance overall efficiency. As we expand our reach into Australia,...


  • Auckland, Auckland, New Zealand Xero Full time

    Unlocking Customer PotentialXero is a cloud-based accounting software company that empowers small businesses to succeed. Our customer success team plays a vital role in helping our customers achieve their goals, while driving advocacy for Xero through delivering exceptional experiences.Your Key ResponsibilitiesLead a group of specialists, providing guidance,...


  • Auckland, Auckland, New Zealand Pst Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, Auckland, New Zealand Westpac New Zealand Full time

    The Customer Success Strategist role at Westpac New Zealand involves developing and maintaining strong relationships with corporate customers, delivering tailored banking and financial solutions to drive their success and growth.About the RoleYou will be responsible for managing a dynamic portfolio of corporate customers, providing tailored banking and...


  • Auckland, Auckland, New Zealand PST Full time

    Key ResponsibilitiesDevelop and maintain strong relationships with key clients, serving as their trusted advisor and primary point of contact for all inquiries, issues, and escalations.Collaborate with clients to understand their business objectives, challenges, and requirements, and provide tailored recommendations on how our customs data and software...


  • Auckland, Auckland, New Zealand Zappy Ltd Full time

    Join Our Team as a Customer Success CoordinatorAre you passionate about creating exceptional customer experiences?Do you thrive in a fast-paced environment where you can make a real difference?If so, we'd love to hear from youAbout Us:Zappy Ltd is a dynamic and innovative company dedicated to delivering outstanding shipping solutions to our customers.Our...


  • Auckland, Auckland, New Zealand Datamasque Full time

    Get AI-powered advice on this job and more exclusive features.Head of Customer Success Manager at DataMasqueWho we areAt DataMasque, we're on a mission to help large enterprises protect their sensitive data while maintaining the performance and usability of their systems.We believe that data masking should be smart, scalable, and designed for the...


  • Auckland, Auckland, New Zealand Lifeworks Full time

    TELUS Health is empowering every person to live their healthiest life.Guided by our vision, we are leveraging the power of our leading-edge technology and focusing on the uniqueness of each individual to create the future of health.As a global-leading health and well-being provider – encompassing physical, mental, and financial health – TELUS Health is...


  • Auckland, Auckland, New Zealand Fujitsu Full time

    Job Description:Fujitsu is seeking an experienced Customer Success Lead to drive customer satisfaction and loyalty. In this role, you will be responsible for delivering exceptional service, building strong relationships, and identifying new business opportunities.Your Key Responsibilities:Develop and implement strategies to drive customer satisfaction and...


  • Auckland, Auckland, New Zealand Amadeus Full time

    Customer Success ExpertThe Customer Success Expert plays a pivotal role in driving customer satisfaction and loyalty for Amadeus Hospitality. As the primary point of contact, this specialist fosters strong relationships with customers, understanding their needs and providing tailored solutions to optimize their experience.Main Responsibilities:Develop and...


  • Auckland, Auckland, New Zealand Lightspeed Full time

    Lightspeed is looking for a Customer Success Advocate to join our APAC Retail team. In this role, you will be responsible for managing inbound sales and working closely with merchants to build rapport and provide solutions that add value to the customer.Key Responsibilities:Act as a trusted Account Manager to customers who inquire about further Lightspeed...


  • Auckland, Auckland, New Zealand Engflow Inc. Full time

    About UsAt EngFlow Inc., we are passionate about empowering developers to build software faster and with higher quality. Our innovative technology streamlines software development and shipping, making us the go-to choice for developers at world's top high-tech companies.Job RoleWe are seeking an experienced Developer Support Engineer to join our team. In...