Customer Success Manager
7 days ago
Get AI-powered advice on this job and more exclusive features.Head of Customer Success Manager at DataMasqueWho we areAt DataMasque, we're on a mission to help large enterprises protect their sensitive data while maintaining the performance and usability of their systems.
We believe that data masking should be smart, scalable, and designed for the ever-evolving needs of today's enterprises.With 5x revenue growth since our Seed Raise and a team that embodies grit, innovation, and collaboration, we're well-positioned to continue our upward trajectory.Based in beautiful Auckland with ocean views, now is the perfect time to join our journey as we build the future of data security.The difference you'll makeAs DataMasque's first Customer Success Manager, you'll lead the charge in driving enterprise growth and product adoption.
Working with our internal teams, you'll coordinate smooth implementations, manage key stakeholders, and ensure customers get the most out of our product.You'll map complex organisational networks, build strong relationships, and unlock strategic upsell opportunities.
Success means expanding our presence within major enterprises and driving customer success at every level.We're looking for a tech-savvy, detail-oriented go-getter who thrives in dynamic enterprise environments and knows how to turn complexity into opportunity.What you'll doGuide customers through onboarding and implementations, ensuring a seamless experience and coordinating support tickets as needed.Build strong relationships across departments and become the go-to person for enterprise clients.Map organisational structures to identify cross-sell opportunities.Collaborate closely with our internal teams while managing customer expectations and success.Monitor product adoption, troubleshoot issues and ensure customers see tangible ROI.What we're looking forProven experience in customer success, account management, or a similar role within enterprise software or IT environments.Technical understanding of enterprise IT systems, including stakeholder structures, workflows, and security considerations.Strong project management skills, with the ability to juggle multiple implementations and stakeholder interactions simultaneously.Excellent interpersonal and relationship-building skills, with a detail-oriented and proactive approach.Nice to havesPrior experience working with enterprise security, enterprise infrastructure, data masking, or data governance solutions.Experience working in fast-paced startup or growth-stage companies.Why you'll love working here:Do Work That Matters: Join a company where your contributions will directly help companies protect sensitive data - helping enterprises solve real challenges while making the digital world a safer place.Flexibility & Great Location in Auckland's CBD: Enjoy a collaborative & hybrid work culture with stunning office views overlooking the ocean.Growth Opportunities: Be part of a fast-growing company that's scaling globally, with opportunities to shape and lead customer success initiatives.Attractive Compensation & ESOP: We offer a competitive base salary plus cross-sell/upsell incentives and attractive ESOP.Purposeful Pace: Work in a dynamic, fast-paced environment where bold decisions and innovation are celebrated.Collaboration & Teamwork: Join a close-knit team that lives our values of "Rowing as One" and "Setting the Standard."I'm keen
What's next?If this role excites you and aligns with your goals, we'd love to hear from you.
Apply now and join usWe're an Equal Opportunity Employer committed to fostering a diverse and inclusive workplace where everyone can thrive.
So if you're passionate about innovation and building something extraordinary - we can't wait to meet you.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionOtherIndustriesData Infrastructure and Analytics
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