Strategic Customer Solutions Manager

3 days ago


Auckland, Auckland, New Zealand New Zealand Post Full time
Developing Strategic Solutions for Customer Success

We're looking for an experienced leader to develop strategic solutions for customer success within our Customer Service teams.

You'll be responsible for leading a team of analysts and workforce planners in developing and implementing strategic plans to enhance customer satisfaction and loyalty.

The successful candidate will have a proven track record of driving business outcomes through strategic planning and solution development, as well as strong leadership and communication skills.

Key Responsibilities:

  • Lead a high-performing team of analysts and workforce planners in developing and implementing strategic plans.
  • Develop and implement customer-centric solutions to enhance customer satisfaction and loyalty.
  • Analyze data to identify trends and insights that inform strategic decisions.

Requirements:

  • Proven experience in strategic planning and solution development within a call centre type environment.
  • Strong technical knowledge including SQL and advanced Excel skills.
  • Ability to communicate complex ideas simply and effectively.
  • Comfort in working in a fast-paced environment.


  • Auckland, Auckland, New Zealand Nurse Call Solutions NZ Limited Full time

    At Nurse Call Solutions NZ Limited, we are seeking a Strategic Customer Insights Manager to join our team.This is a Full-time job in Auckland CBD, Auckland (Hybrid).The successful candidate will be responsible for facilitating the voice of the customer programme (VOC) and providing analysis to uncover key drivers of NPS & CES.We offer a 12-month Fixed-Term...


  • Auckland, Auckland, New Zealand Dunnhumby Full time

    About Dunnhumby:We're a global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and become advocates for their Customers. With a presence in Europe, Asia, Africa, and the Americas, we have a deep heritage in retail and a deluge of multi-dimensional...


  • Auckland, Auckland, New Zealand Robert Walters Full time

    Business Growth and Development ManagerWe are seeking a highly skilled Business Growth and Development Manager to join our client's team in Auckland, New Zealand. As a key member of the Distribution and New Zealand business strategy team, you will play a crucial role in driving business growth and meeting sales targets.About the Role:This exciting...


  • Auckland, Auckland, New Zealand Microsoft Corporation Full time

    About the RoleWe are seeking a highly skilled professional to join our team as a Enterprise Commercial Customer Success Leader. In this role, you will be responsible for leading the development and implementation of customer success strategies and plans, ensuring seamless delivery and adoption of Microsoft products and services.About the TeamThe Customer...


  • Auckland, Auckland, New Zealand Palo Alto Networks Full time

    About Our MissionPalo Alto Networks' mission is to be the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before.We are a company built on challenging and disrupting traditional approaches, seeking innovators who share our commitment to shaping the future of...


  • Auckland, Auckland, New Zealand Unilode Aviation Solutions Full time

    Job DescriptionWe are seeking a skilled CUSTOMER SERVICE OPERATIONS MANAGER to join our team at Unilode Aviation Solutions.The ideal candidate will have a proven track record in customer support, operations, or account management and be able to analyze data to drive insights.This role is responsible for managing customer interactions, handling operational...


  • Auckland, Auckland, New Zealand Consult Recruitment Full time

    About Our ClientOur client is a leading organisation in the industry, known for driving large-scale transformation to enhance connectivity and efficiency. With a strong focus on delivering cutting-edge solutions, they foster a fast-paced and collaborative culture, ensuring continuous improvement and operational excellence.We are seeking a skilled Senior...


  • Auckland, Auckland, New Zealand Ar Staffing Solutions Full time

    Ar Staffing Solutions is a recruitment agency specializing in temporary, casual, and permanent staff placement in the manufacturing (FMCG) and construction sectors. Our global presence spans multiple countries with branches overseas. We prioritize employee career growth and aspirations. This key role, based in Auckland, will drive comprehensive growth...


  • Auckland, Auckland, New Zealand Asb Bank Full time

    At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future.As a Credit Solutions Manager at ASB Bank, you will play a pivotal role in leading our Credit Solutions team to achieve operational excellence and deliver outstanding customer...


  • Auckland, Auckland, New Zealand Zone It Solutions Full time

    We are seeking a talented PeopleSoft Payroll Solutions Expert to drive innovation in our client's Payroll processes. As a Subject Matter Expert, you will provide strategic guidance on Payroll setup, configuration and testing.BenefitsOpportunity to work with a dynamic team of professionalsChance to contribute to project discussions and decision-makingAbout...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    Why Join UsAt Provoke Solutions, we're committed to providing an enriching environment and learning opportunities for our employees to grow within and fast track their careers. We believe in fostering a growth mindset and encouraging continuous learning to deliver tangible results.Job DescriptionYou will be involved in technical software development...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    At Provoke, we're committed to building high-performing teams and delivering exceptional outcomes for our clients. As a Customer Success Engineer, you will play a crucial role in ensuring the solutions we build and support provide ongoing value to our customers.The ideal candidate will have expertise in at least one of the following products or platforms:...


  • Auckland, Auckland, New Zealand Google Full time

    Account Strategist, Google Customer Solutionscorporate_fare Google place Auckland, New ZealandApplyMinimum Qualifications:Bachelor's degree or equivalent practical experience.2 years of experience in advertising, sales, marketing, consulting, or media.Preferred Qualifications:Experience strategically assessing and achieving client success via sales...


  • Auckland, Auckland, New Zealand QBE Insurance Full time

    Are you a strategic thinker with a knack for building high-impact partnerships?Primary DetailsTime Type: Full timeWorker Type: EmployeeThe opportunityAre you ready to make a meaningful impact and shape the future of our business? We are seeking an inspiring and strategic Partnership Manager to lead the way in building lasting, mutually beneficial...


  • Auckland, Auckland, New Zealand Myob Group Limited Full time

    About the CompanyMYOB is a business management platform designed to unleash the potential of businesses across Australia and New Zealand. With roots in finance and accounting software, we have evolved into a comprehensive solution provider. Our mission is to empower businesses to start, survive, and succeed with our all-in-one platform.The TeamSales is the...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    **Company Overview**At Provoke Solutions, we're a dynamic team of innovators passionate about delivering exceptional outcomes for our customers. We're not just meeting expectations; we're exceeding them. Our goal is to help clients flourish with smart solutions tailored to their business needs.We build bespoke software using modern technologies and are...


  • Auckland, Auckland, New Zealand Unilode Aviation Solutions Full time

    About the RoleWe are looking for an experienced AVIATION SOLUTIONS SUPPORT SPECIALIST to join our team at Unilode Aviation Solutions.The successful candidate will be responsible for facilitating operational issue resolution, managing reporting and data accuracy, and ensuring that customer needs are met.The key responsibilities include:Tracking and resolving...


  • Auckland, Auckland, New Zealand Tbwa ChiatDay Inc Full time

    Unlock growth opportunities through strategic client partnerships as a Strategic Client Growth Manager. You will develop and maintain strong relationships with FMCG clients partnering with retailers. Your portfolio of clients will rely on your expertise to deliver actionable insights, drive customer value creation, and foster collaboration between suppliers...


  • Auckland, Auckland, New Zealand Provoke Solutions Full time

    Job SummaryProvoke Solutions is seeking an experienced System Engineer to join our dynamic team. As a key member of our technical support team, you will provide critical support and expertise to internal and external clients. You will be responsible for troubleshooting complex technical issues, implementing network security measures, and ensuring seamless...


  • Auckland, Auckland, New Zealand Asb Bank Full time

    **Company Overview**ASB Bank is a leading financial services provider in New Zealand, committed to helping our customers achieve their goals. Our values of caring, integrity, passion, courage, and unity guide our day-to-day interactions with our team, customers, and community.As a Credit Solutions Manager at ASB Bank, you'll be part of a dynamic team that's...