Customer Experience Solutions Manager

6 days ago


Auckland, Auckland, New Zealand Dunnhumby Full time
About Dunnhumby:

We're a global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and become advocates for their Customers. With a presence in Europe, Asia, Africa, and the Americas, we have a deep heritage in retail and a deluge of multi-dimensional data.

About the Job

We're seeking a Media Insights & Measurement Manager to join our team on a permanent basis. This role is responsible for spearheading our data-led strategic planning and measurement function within the New Zealand Media business. The successful candidate will have 8+ years of experience in media strategy development and planning (including digital media) across multi-channel retail clients.

Key Accountabilities

The successful candidate will be responsible for:

  • Owning the creation of actionable insights across the insights team to create strategic responses to briefs.
  • Developing and implementing best-in-class measurement frameworks to evaluate media effectiveness.
  • Collaborating with merchandising teams, client services teams, and product and platform teams to deliver effective data-led media solutions.

A thorough understanding of client's brands and products through the dunnhumby suite of tools is essential. Experience within the NZ FMCG industry is preferred.



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