Customer Support Professional
2 days ago
About Us
Xero is a global leader in cloud-based accounting software, serving over 7 million subscribers across the world. We're committed to helping small businesses and accountants succeed by providing innovative solutions that drive business growth.
Job Summary
We're seeking a highly skilled Customer Experience Specialist to join our team, responsible for delivering exceptional customer experiences through proactive engagement, issue resolution, and feedback management.
Main Responsibilities
- Act as a brand ambassador for Xero, ensuring all customer interactions reflect the company's values and mission
- Proactively engage with customers to understand their needs and preferences
- Resolves customer issues promptly and professionally, escalating when necessary
- Capture and analyze customer feedback to inform product improvements and process enhancements
What You'll Need
To succeed in this role, you'll need:
- 3+ years of experience in a customer-facing role, preferably in finance or accounting
- Proven track record of delivering exceptional customer experiences
- Strong communication, problem-solving, and analytical skills
- Familiarity with Xero products and services, or willingness to learn
Why Join Xero?
Xero is a vibrant and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits, including:
- Competitive salary and benefits package
- Ongoing training and professional development opportunities
- Flexible working arrangements
- Access to the latest technology and tools
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