Customer Support Professional

2 days ago


Wellington, Wellington, New Zealand Xero Full time

About Us

Xero is a global leader in cloud-based accounting software, serving over 7 million subscribers across the world. We're committed to helping small businesses and accountants succeed by providing innovative solutions that drive business growth.

Job Summary

We're seeking a highly skilled Customer Experience Specialist to join our team, responsible for delivering exceptional customer experiences through proactive engagement, issue resolution, and feedback management.

Main Responsibilities

  1. Act as a brand ambassador for Xero, ensuring all customer interactions reflect the company's values and mission
  2. Proactively engage with customers to understand their needs and preferences
  3. Resolves customer issues promptly and professionally, escalating when necessary
  4. Capture and analyze customer feedback to inform product improvements and process enhancements

What You'll Need

To succeed in this role, you'll need:

  • 3+ years of experience in a customer-facing role, preferably in finance or accounting
  • Proven track record of delivering exceptional customer experiences
  • Strong communication, problem-solving, and analytical skills
  • Familiarity with Xero products and services, or willingness to learn

Why Join Xero?

Xero is a vibrant and inclusive workplace that values diversity, equity, and inclusion. We offer a range of benefits, including:

  • Competitive salary and benefits package
  • Ongoing training and professional development opportunities
  • Flexible working arrangements
  • Access to the latest technology and tools


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