Customer Service Support Expert

3 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Job Summary: We are seeking a highly motivated and experienced Customer Service Support Expert to join our team. The successful candidate will provide technical support to customers, leverage their technical skills to troubleshoot and resolve complex issues, and collaborate with internal teams to identify and implement process improvements.

Key Responsibilities:

  1. Customer Service Delivery: Provide exceptional customer service and resolve customer inquiries in a timely and professional manner
  2. Troubleshooting and Resolution: Leverage your technical skills to troubleshoot and resolve complex technical issues
  3. Process Improvement: Collaborate with internal teams to identify and implement process improvements
  4. Technical Development: Stay up-to-date with new technologies and industry trends to enhance your skills and knowledge

Requirements:

  • 2+ years' experience in a customer service environment, preferably in a contact centre or IT service desk
  • Relevant tertiary qualification or equivalent experience
  • Strong technical skills, particularly in messaging, Citrix, cloud, and Office365
  • Excellent communication and interpersonal skills

About Us: At Spark New Zealand Limited, we are committed to unleashing the potential in all people. Our company culture values flexibility, innovation, and collaboration, and we offer a range of benefits to support the well-being of our employees.



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