Customer Experience Professional
6 days ago
About the Role
This is a fantastic opportunity to join our VOC team in Auckland as a Customer Experience Professional. As part of this role, you will be responsible for providing exceptional customer service across all communication channels, primarily voice and email support.
You will use first call resolution techniques to efficiently address stakeholder inquiries, keeping them informed with relevant service information. Additionally, you will triage customers effectively to the appropriate teams when needed.
Your key responsibilities include meeting project KPIs, SLAs, and AHT targets while maintaining high-quality standards aligned with Ventia's business guidelines.
Key Skills and Qualifications
- Excellent critical thinking abilities
- Strong organizational skills
- Possess a solid background in operational and logistics management
- Proficiency in MS Office
What's in it for You?
Join a dynamic team environment that prioritizes people's safetyEnjoy a fast-paced and exciting work environment at Ventia Pty Limited ABOUT VENTIA We pride ourselves on working smart, safely, and sustainably, harnessing the latest technologies and brightest mindsWe have a diverse and proud heritage, delivering essential services to communitiesVentia operates across Australia and New Zealand ABOUT THE COMPANY We are enriched by the diverse experiences, talents, and cultures that our people bring to the organisationWhile celebrating and respecting the communities we operate inWe provide equal opportunities for individuals of all backgrounds
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