Cloud Support Professional

4 days ago


Wellington, Wellington, New Zealand Amazon Web Services (AWS) Full time
About the Role

We are seeking a skilled Cloud Support Engineer to join our team at Amazon Web Services (AWS). As a member of our AWS Support team, you will be at the forefront of cloud technology, assisting global companies and developers in utilizing AWS services and features.

You will act as the 'Cloud Ambassador' across all AWS products, providing customers with necessary tools and tactics to maximize their product and support investment. If you have experience with troubleshooting Linux or Windows issues on servers, knowledge of continuous integration technologies, and a degree in Information Science/Information Technology or related field, we encourage you to apply.

Responsibilities

  • Solve customer cases through various contact channels including telephone, email, and web/live chat.
  • Apply advanced troubleshooting techniques to provide tailored solutions for customers.
  • Partner with AWS teams to reproduce and resolve customer issues.
  • Drive customer communication during critical events.
  • Leverage your customer support experience to provide feedback to internal AWS teams on how to improve services.

About the Team

AWS Global Services includes experts from across AWS who help customers design, build, operate, and secure their cloud environments. Our expertise and emerging technologies include AWS Partners, AWS Sovereign Cloud, AWS International Product, and the Generative AI Innovation Center. You'll join a diverse team of technical experts in dozens of countries who help customers achieve more with the AWS cloud.



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