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Customer Banking Professional

1 week ago

Wellington, Wellington, New Zealand Anz Full time
Company Overview
Anz is shaping a world where people and communities thrive. Our mission is to improve the financial wellbeing and sustainability of our customers. At Anz, we strive towards a common purpose: building a workplace that reflects the diversity of Aotearoa New Zealand's communities.

Job Description
As a Banking Consultant in our Personal Banking Branch Network, you will be responsible for providing customers with a seamless banking experience. This includes meeting each customer's end-to-end financial needs and goals across transaction activities, needs-based conversations, and educating them on financial solutions available, including digital. You will deliver a high standard of customer service to ensure customers are satisfied and become strong advocates for Anz. We are committed to building a workplace that celebrates diverse backgrounds, perspectives, and life experiences. If you share our values, join us

Required Skills and Qualifications
To succeed in this role, you will ideally possess exceptional customer focus, retail experience being an advantage. You should also have experience in being a user and promoter of technology, with working knowledge in using different digital channels being an advantage. Adaptability to change and ambiguity is crucial, as well as a willingness to work in a collaborative team environment. Sound understanding of compliance and excellent communication and interpersonal skills are essential.

Benefits
We offer a range of benefits to support your growth and well-being, including access to wellbeing services and discounts on selected products and services from Anz. Our flexible working arrangements allow you to 'make work, work for you'. Join our community and discover the opportunities that await