Clinical IT Support Professional

6 days ago


Wellington, Wellington, New Zealand Dedalus Full time

About Us
Dedalus is a global leader in healthcare technology, committed to providing innovative software solutions that improve patient care and outcomes. With a diverse team of experts across the globe, we strive to create a culture where employees can learn, innovate, and thrive.

Job Summary
We are looking for a seasoned Clinical IT Support Professional to join our MedChart Support Team. In this role, you will provide expert-level technical support for our MedChart software application, utilising your extensive knowledge of MS SQL-based applications and clinical systems.

Key Responsibilities
Your primary responsibilities will include:

  1. Providing exceptional technical support for our MedChart software application
  2. Utilising your analytical skills to resolve complex technical issues
  3. Developing and maintaining strong relationships with customers and stakeholders

Requirements
To excel in this role, you will need:

  • A minimum of 4 years' experience in Service Desk L2/L3 support, preferably in healthcare or similar hospital medications management
  • Expert-level MS SQL skills and experience with HL7 messaging
  • Excellent written and verbal communication skills


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