Hotel Operations Manager

4 days ago


Christchurch, Canterbury, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

Company Overview

We are a world leading hotel operator with over 400 hotels in the Pacific and more than 5,000 across 110 countries. Our vision is to create a unique hospitality experience for our guests.

Job Description

As Hotel Manager, you will be responsible for overseeing and managing all daily operations on property. This includes revenue management, recruiting & training, customer service, and achieving financial targets.

Primary Responsibilities:

  • Manage all facets of the property, including revenue management, recruiting & training, customer service, and achievement of financial targets.
  • Be responsible for leading and developing your team to ensure the hotel's profitability and success.
  • Create and build strong relationships with key stakeholders, property owners, guests, and regional shared services.
  • Maintain excellent product and service standards while maximising revenue and balancing expenses.
  • Focus on recruiting and developing a team that is engaged in driving a positive customer sentiment.
  • Act as a liaison within the local community, representing Accor and fostering community engagement.

Required Skills and Qualifications

Prior experience as a Department or Operational Manager within an accommodation provider environment. Strong understanding of Hotel Rooms Division Management. Display confidence in your ability to cultivate strong relationships, effectively address challenging situations, and implement solutions that enhance service quality.

Benefits

  • ALL Heartist Membership - Take advantage of discounts on accommodation and food & beverage worldwide.
  • Family & Friends Discounts - Available on a range of accommodation, services, and events for those who mean the most to you.
  • Accor Live Limitless (ALL) Loyalty Program - Earn status & reward points on your worldwide stays.
  • Learn Your Way - Support your career development with access to Accor's industry-leading training platforms.
  • Build Your Network - With more than 300,000 Accor professionals globally sharing the same guest passion, you have the ability to grow your hospitality network worldwide.
  • Worldwide Opportunities - We are a world leading hotel operator with limitless opportunities to grow your career.


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