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Hospitality Operations Manager

2 weeks ago


Christchurch, Canterbury, New Zealand Royal Australasian College Of Surgeons (Racs) Full time

Company Overview

Peppers Bluewater Resort is a premier destination in the heart of New Zealand's central South Island, offering breathtaking views of Lake Tekapo. The resort features one, two, and three-bedroom suites and villas, perfect for guests seeking a tranquil getaway.

Job Description

As Duty Manager, you will oversee the Front Office Team, ensuring seamless day-to-day operations and exceptional guest experiences. Your leadership skills will be put to the test as you guide your team through various challenges, fostering growth and development in a supportive environment.

Key Responsibilities

  • Lead the Front Office Team with expertise, creating a positive and productive atmosphere
  • Collaborate with guests to resolve any issues or concerns, showcasing exceptional customer service skills
  • Contribute to roster planning and preparation, ensuring optimal team coverage

Required Skills and Qualifications

Demonstrated expertise in Hotel Front Office Operations, with a proven track record of leadership roles

Proficiency in using reservation and property management systems

Ability to multitask and thrive under pressure, with exceptional organisational and time management skills

Mastery in written and spoken communication

Flexibility to work a rotating schedule, including nights, weekends, and public holidays

Benefits

  • ALL Heartist Membership - Enjoy discounts on worldwide accommodation and food & beverage
  • Family & Friends Discounts - Access exclusive rates on accommodation, services, and events
  • Accor Live Limitless (ALL) Loyalty Program - Earn status and reward points on worldwide stays
  • Learn Your Way - Unlock career development opportunities with Accor Academy and Typsy
  • Build Your Network - Connect with over 300,000 Accor professionals worldwide
  • Worldwide Opportunities - Join a global hotel operator with limitless career growth potential