Front Desk Operations Manager

3 days ago


Christchurch, Canterbury, New Zealand Distinction Hotels Full time

We're looking for a dynamic and experienced Front Office leader to join our team at Distinction Hotels. As a key player in driving hotel operations, you'll play a pivotal role in shaping our guest experience strategy. With a proven track record in leading high-performing teams and a keen eye for detail, you'll excel in this challenging yet rewarding position.

About You:

  • Proven experience in Front Office management, ideally with at least 2 years in a supervisory capacity.
  • Strong background in hospitality, with a focus on delivering exceptional guest experiences.
  • Excellent communication and interpersonal skills to effectively interact with guests, colleagues, and stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.

The Role:

  • Lead and motivate the front office team to deliver exceptional service levels, upholding hotel policies and SOPs.
  • Collaborate with the General Manager to develop and implement effective hotel operations strategies.
  • Manage guest bookings, VIP arrivals, and group reservations, ensuring seamless execution and timely resolution of issues.
  • Train and develop front desk staff to enhance their skills and knowledge, fostering growth within the team.
  • Represent the hotel in a positive and professional manner, embodying the company's values and mission.


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