Hotel Operations Manager
2 days ago
Company Overview
Peppers Bluewater Resort is a luxury resort located in the heart of New Zealand's central South Island, overlooking scenic Lake Tekapo. The resort offers one, two, and three-bedroom suites and villas amidst a pristine natural landscape.
Job Description
As Duty Manager, you will lead the Front Office Team, creating unforgettable guest experiences while maintaining high team energy. Each day promises opportunities to connect with various departments, coordinate team engagement, oversee staff, expertly manage guest feedback, and resolve challenges that arise.
Primary Responsibilities
- Guide hotel day-to-day operations with expertise
- Lead the Front Office Team like a mentor, nurturing growth and skill-building in a supportive atmosphere
- Collaborate with guests, finding solutions for challenges
- Contribute to roster planning and preparation
Required Skills and Qualifications
- Expertise in Hotel Front Office Operations, marked by leadership experience as a Team Leader or Supervisor
- Proficiency in using reservation and property management systems (optional)
- Multitasking and thriving under pressure, fueled by organizational and time management skills
- Masterful written and spoken communication
- Flexible rotating schedule, including nights, weekends, and public holidays
Benefits
- ALL Heartist Membership - discounts on worldwide accommodation and food & beverage
- Family & Friends Discounts - available on a range of services and events
- Accor Live Limitless (ALL) Loyalty Program - earn status & reward points on worldwide stays
- Learn Your Way - support career development with industry-leading training platforms
- Build Your Network - grow your hospitality network worldwide
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