Service Desk Professional
4 days ago
We are seeking an IT Support Specialist who is passionate about delivering exceptional service quality and ensuring client satisfaction. As a key member of our team, you will be responsible for receiving, logging, and resolving client requests in a timely and professional manner.
Responsibilities Include:
- Managing and resolving client requests through various channels, including phone, email, and chat.
- Utilizing standard operating procedures and work instructions to provide first call resolution whenever possible.
- Collaborating with resolver groups and other functions to ensure seamless communication with clients.
- Producing regular reports on ticket status and progress.
- Staying up-to-date with industry trends and best practices in IT service management.
What We Offer
At NTT DATA, we are committed to providing a supportive and inclusive work environment that allows our employees to grow and thrive. We offer a range of benefits, including opportunities for professional development, flexible working arrangements, and a competitive salary package.
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