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Service Desk Analyst

2 weeks ago

Wellington, Wellington, New Zealand Fnz Full time

When you join FNZ as a Service Desk Analyst you are part of a global corporate IT department where we provide IT technical assistance to end users across the business.
This is a fantastic opportunity to work within a dynamic and diverse environment in the financial services sector.We are seeking someone with a can-do attitude and a strong delivery focused working style who is able to work collaboratively with our customers across all levels of the organisation within a rapidly changing environment.Key responsibilities will include:Build and deploy desktop equipment for new joiners and existing team membersProvide technical assistance to 500+ end users of IT services across NZ and the wider APAC regionPC hardware supportEfficiently manage a ticketing queue within our APAC regionProvide day-to-day technical support for internal desktop and laptop systems, servers, and the associated network infrastructureInstall software releases, system upgrades, evaluate and install patches, and resolve software-related problemsDocument and maintain desktop build documentation and user how-to guidesWhat are we ideally looking for in a successful candidate?Bachelor's degree or higher in an ICT related fieldMinimum 1 – 2 years IT support experienceKnowledge of commonly used concepts, practices, and procedures relating to IT systems supportDemonstrable troubleshooting skills with end user hardware, software, and connectivity problemsStrong delivery-focused working style and customer-orientedWillingness to 'go the extra mile'Why should you join us?Be part of a highly successful global business that is leading the delivery of financial services via cloud computing and partners with some of the world's largest companies.Convenient office location in the city for commutersA competitive salary and excellent benefits, including full comprehensive health insurance, life insurance, additional company leave days after your first 12 months, volunteer leave, sick days, referral bonuses, and more.A hybrid 3+2 model combining working from the office and from home.We provide global career opportunities for our employees at any of our offices in the UK, Czech Republic, Australia, New Zealand, China, and more.If this role appeals to you, please apply with your cover letter and CV by 4 April 2025.
*Please note we shortlist as we receive applications.
We encourage early applications as we may withdraw advertising at any time.For more information, please reach out to us on ******
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