IT Service Desk Operator

6 days ago


Wellington, Wellington, New Zealand Spark New Zealand Limited Full time

Service Desk Role Overview: Spark New Zealand Limited invites applications for a skilled Service Desk Analyst to join our growing team. As a Service Desk Analyst, you'll provide high-quality support to our customers through various channels, including phone, email, and chat. This is an exciting opportunity to develop your technical expertise and contribute to our company's success. If you're a proactive problem-solver with excellent communication skills, we encourage you to apply

Key Performance Indicators:

  • Resolution rate: Achieve a minimum of 80% resolution rate for customer inquiries
  • First-call resolution: Meet a first-call resolution target of 60%
  • Customer satisfaction: Maintain an average customer satisfaction score of 90%

Qualifications and Requirements:
  • 2+ years' experience in a customer-facing role, preferably in IT or contact centres
  • Strong understanding of IT systems and technical concepts
  • Ability to work flexibly, including weekends and public holidays

Benefits and Career Opportunities:
  • A highly competitive salary and benefits package
  • Regular performance reviews and career development opportunities
  • A collaborative and inclusive work environment

About Spark: Spark is a leading telecommunications company in New Zealand, committed to delivering innovative solutions and exceptional customer experiences. We foster a culture of innovation, diversity, and teamwork. Join our team today and be part of a journey that's shaping the future of communications

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