Service Desk Technicianx 4

5 days ago


Wellington, Wellington, New Zealand Kainga Ora - Homes And Communities Full time

Service Desk Technician x 4 - Auckland, Christchurch or Wellington BasedExciting opportunities to join our high functioning End User Services team.We are seeking to fill 2 x permanent and 2 x 18-month fixed term Service Desk TechniciansPermanent: 1 x Christchurch based, and 1 x Wellington based.Fixed term: 1 x Auckland and 1 x can be based in Auckland, Wellington or Christchurch.$82,594 per annum + 5 weeks' annual leave + a suite of benefits.As a Service Desk Technician, you will be responsible for providing effective and structured first level support for ICT services and coordinating the overall support process with the aim of maximizing service availability, restoring services when required and providing business systems support.You will provide advanced level 1 site-based support for customers' problems or requests related to End User Devices (PCs, Laptops, Mobile phones or Tablets) and provide a consistent and positive service delivery experience to internal customers based in our key offices, providing professional ICT support and resolving incidents efficiently.Previous telephone and Service Desk support experience would be essential to be successful in this roleExperience with Microsoft Operating Systems, Windows 10 and mobile technologies.ITIL Foundation certificate, relevant tertiary qualifications or similar experience.An understanding of LAN/WAN network servers and Database environments.Ability to deal promptly with customer queries and requests and take responsibility for meeting customer needs within the agreed timescale.Excellent communication skills both written and verbal; complaint handling and listening skills developed to a very high degree.As a Kainga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need.
We want to ensure you are healthy and have work-life balance.
We also want to support and grow your personal and career development through on-the-job learning, training courses, secondments and study opportunities.At Kainga Ora, ours is the important responsibility of transforming New Zealand's housing choices, outcomes and the entire housing sector by creating homes and communities that allow New Zealanders to thrive.What is exciting about working for Kainga Ora is getting the chance to make a real and positive impact on New Zealanders' lives.
With skills, planning and purposeful action, our people are creating the homes and neighbourhoods that will build the future of Aotearoa.We are passionate about transforming New Zealand for the better.
That includes being a trusted partner for Maori and iwi, protecting and enabling their rights, interests and aspirations under the guidance of Te Tiriti o Waitangi.Our values were developed by us, for us.
They unite us as an organisation and guide how we work every day.
Our values are:Manaakitanga - People at the Heart.Whanake - Be Bold.To view the position description and apply for this role, please follow the online process via http://careers.kaingaora.govt.nz.
Please note: all applicants, including existing employees, need to follow this process.
If you have any questions about this role, please contact Jae at ****** close on 26th March 2025 at 11:55pm.We value diversity and are committed to working with each other and our customers in an inclusive and respectful way.
We welcome applicants from all walks of life and appreciate the richness of experience that your point of difference brings to the organisation.If you don't tick all the boxes in this listing but think that you could be a great fit based on your unique background and skillset, we would welcome an application from you.
Don't hesitate, as we may review applications as they are received and reserve the right to close advertising early.Reference # 74866Posted on 12 Mar 2025Closes on 26 Mar 2025 23:00Location(s) Auckland Central Regional Office, Christchurch Regional Office, Wellington National Office.
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