Customer Resolution Specialist

Join Our TeamWe're looking for a skilled professional to join our team as a Customer Vulnerability Specialist. In this role, you'll play a key part in developing new policies and refining existing ones to support customers in vulnerable situations.You'll work closely with teams to embed best practices and ensure effective resolution of customer complaints....

Customer Vulnerability and Resolution AdvisorThe Co-operative Bank Banking About the Job: Make a real impact where it matters most At The Co-operative Bank, we believe all our customers deserve fair, inclusive, and compassionate support, especially those who may be experiencing vulnerable circumstances.We're looking for a Customer Vulnerability & Resolution...

Why Join UsThe Ministry of Social Development is a values-driven organisation that prioritises the well-being and success of its employees and the communities it serves. Our team is passionate about making a positive impact on the lives of New Zealanders, particularly those who have experienced trauma and injustice.Job RequirementsThis role requires a highly...

Your Role: Customer Vulnerability & Resolution AdvisorYou'll be at the heart of our approach to customer vulnerability and fair resolution. Your key responsibilities include developing new and refining existing policies, frameworks, and processes that ensure customers in vulnerable situations receive the extra care they need and effectively resolve customer...

**Role Overview**We are seeking a highly skilled and empathetic Customer Service Specialist to join our team at the Ministry of Social Development. As a key member of our Historic Claims team, you will play a vital role in supporting individuals who have experienced harm while in State care.**Key Responsibilities**As a Customer Service Specialist, you will...

Key Skills and QualificationsExpertise in complaints management and dispute resolution in banking or financial servicesExperience developing or working with customer vulnerability programmes or frameworks in banking or a related fieldStrong problem-solving and communication skills, with the ability to handle sensitive situations with empathy and sound...

About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most.We offer a range of personal insurance products that can help you through just about anything life throws at you.We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...

Role DescriptionWe are seeking an experienced professional to fill the role of Student Interest and Conflict Resolution Adviser at Tangram. This permanent position requires strong communication and problem-solving skills to manage student conflicts, behavioural risks, and concerns.About YouTo be successful in this role, you should possess excellent...

About UsAt MAS, we're dedicated to delivering exceptional service to our Members. Our mission is to get even better at what we do, focusing on the Member experience.Your RoleYou will play a pivotal role in managing and resolving member complaints promptly, ensuring swift and satisfactory outcomes. This requires a high level of customer care and support while...

**About the RoleWe are seeking a motivated Mental Health Support Worker to join our multi-disciplinary team. As a key member of our crisis resolution service, you will have the opportunity to work with people experiencing mental health crises across various sites.Your role will be varied and allow you to utilize a wide range of skills, including assessment,...

Company OverviewThe New Zealand Government is a people-centred organisation that serves diverse communities across the motu. Our goal is to help New Zealanders be safe, strong and independent through social policy advice and assistance.We prioritise partnerships, cultural responsiveness and inclusivity in everything we do.About Historic ClaimsHistoric Claims...

Job SummaryWe are seeking a skilled Contact Resolution Expert to join our team at Wellington Water. As a key member of our customer contact and dispatch functions, you will provide frontline support to customers across both our customer contact and dispatch operations.About the RoleThis is a challenging role that requires strong problem-solving and...

About the RoleWe are seeking a Frontline Resolution Expert to join our team. The successful candidate will be responsible for providing frontline customer support and resolving customer queries in a timely and accurate manner.Key Responsibilities:Resolve customer inquiries through various communication channels including calls, emails, and live chat...

Join Our TeamXero is a world-leading provider of cloud-based accounting software, serving millions of subscribers globally. We're looking for an experienced Customer Experience Specialist to join our team, providing exceptional support to customers through phone, email, and chat.Your Key ResponsibilitiesDeliver exceptional customer experiences through...

About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most. We offer a range of personal insurance products that can help you through just about anything life throws at you. We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...

About Asteron LifeAt Asteron Life, we are here to help customers build bright futures and protect what matters most.We offer a range of personal insurance products that can help you through just about anything life throws at you.We work with advisers, so you get expert insurance advice, matching the right insurance you need to help you live life to the...

Key ResponsibilitiesAs a Technical Support Specialist, your key responsibilities will include:* Providing level 1-2 technical support for Accessit Library, addressing issues related to software performance, network configurations, and database queries* Diagnosing and resolving diverse technical support requests, including troubleshooting software errors,...

About the RoleWe are seeking an experienced Technical Support Specialist to join our Customer Experience team. In this role, you will be responsible for providing expert technical support to our customers, potential customers, and internal teams. This includes diagnosing, troubleshooting, and resolving technical issues related to Accessit Library, a critical...

About the JobAs an Incident Management Engineer, you will play a vital role in ensuring the smooth operation of our customers' critical workloads. You will be responsible for providing communication, emergency response, technical resolver engagement, and incident management for our customers.Your Key ResponsibilitiesDrive the resolution of large scale...

About the RoleSelect how often (in days) to receive an alert: Exciting opportunity open only to Ventia internal employees.About the Job:This role will be part of our hardworking and dedicated VOC team based in Auckland.In this role, you will be responsible for providing exceptional customer service across all communication channels, primarily voice and email...