Help Desk Engineer
3 days ago
Job Description
We are looking for an experienced Help Desk Engineer - Desktop Support to join our team based in New Zealand. As a key member of our Corporate IT team, you will be responsible for providing technical support to our global colleagues.
Main Tasks:
- Resolve technical issues efficiently and effectively through remote troubleshooting and clear communication.
- Collaborate with cross-functional teams to identify and implement process improvements.
- Develop and maintain IT system and process documentation for team and customer use.
Essential Skills and Qualifications:
- 3+ years of experience in IT Support or Desktop Support roles.
- Strong knowledge of IT fundamentals, including network protocols, DHCP, and DNS.
- Excellent spoken and written English language skills.
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