Help Desk Engineer

3 days ago


Auckland, Auckland, New Zealand Everbridge Full time

Job Description

We are looking for an experienced Help Desk Engineer - Desktop Support to join our team based in New Zealand. As a key member of our Corporate IT team, you will be responsible for providing technical support to our global colleagues.

Main Tasks:

  1. Resolve technical issues efficiently and effectively through remote troubleshooting and clear communication.
  2. Collaborate with cross-functional teams to identify and implement process improvements.
  3. Develop and maintain IT system and process documentation for team and customer use.

Essential Skills and Qualifications:

  • 3+ years of experience in IT Support or Desktop Support roles.
  • Strong knowledge of IT fundamentals, including network protocols, DHCP, and DNS.
  • Excellent spoken and written English language skills.

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