Help Desk Technician Lead

4 days ago


Auckland, Auckland, New Zealand The Wonderful Company Full time
Help Desk Technician Lead

We are seeking an experienced Help Desk Technician Lead to join our IT team. The Help Desk Technician Lead will provide technical support and leadership to junior technicians, ensuring timely and effective resolution of employee IT issues.

Key Responsibilities
  • Provide technical assistance and support to employees via phone, email, or in-person.
  • Lead and mentor junior technicians, providing guidance and coaching on technical issues and best practices.
  • Develop and implement process improvements to enhance the efficiency and effectiveness of the help desk operation.
  • Collaborate with the IT team to resolve complex technical issues and implement new technologies.
Requirements
  • Bachelor's degree in Computer Science, Information Systems, or related field preferred.
  • At least 4-7 years of experience in a help desk or technical support role, with leadership experience.
  • Familiarity with Microsoft Office Suite, Active Directory, and other enterprise IT tools.
  • Excellent communication, problem-solving, and leadership skills.


  • Auckland, Auckland, New Zealand Consult Recruitment Full time

    Job OverviewWe are looking for a highly skilled Help Desk Technician to join our team at Consult Recruitment. As a Service Desk Engineer, you will be responsible for delivering exceptional IT support services to our clients.Key Responsibilities:To handle and resolve Level 1.5 and Level 2 incidents, service requests, and ITSM tasks efficiently.To maintain...

  • Help Desk

    10 hours ago


    Auckland, Auckland, New Zealand Propertycompliance Full time

    Job Opportunities in Information & Communication TechnologyExplore various full-time positions in the Help Desk & IT Support subClassification across New Zealand.Available Positions:Support Engineer at Admin By Request NZ LimitedLocation: Papakura, AucklandWork with a variety of different technical infrastructures and become part of a well-established...


  • Auckland, Auckland, New Zealand The Wonderful Company Full time

    About the TeamThe IT team at The Wonderful Company is dedicated to providing exceptional technical support to our employees across various locations in Auckland and Tauranga. As a Help Desk Technician II or III, you will be responsible for delivering top-notch technical support and collaborating with cross-functional teams to resolve issues and implement...


  • Auckland, Auckland, New Zealand Engeo Nz & Au Full time

    Get AI-powered advice on this job and more exclusive features.Talent Acquisition Specialist @ ENGEO | New Zealand & AustraliaWe are looking for a help desk technician to join us for a 6-month contract.As a key part of our IT team for ENGEO, you will provide efficient and effective technology solutions and support to our 8 offices across New Zealand and...


  • Auckland, Auckland, New Zealand Everbridge Full time

    Everbridge is a leading provider of SaaS-based critical communications and enterprise safety solutions. We are seeking a skilled IT Help Desk Support Engineer to join our team based in New Zealand.This role involves providing technical support to our global colleagues, including C-level executives, VPs, Engineers, and more. We're looking for a highly...


  • Auckland, Auckland, New Zealand Engeo Nz & Au Full time

    Help Desk Technician Job SummaryWe are seeking a highly skilled and motivated Help Desk Technician to join our team at Engeo NZ & AU. The successful candidate will be responsible for providing technical support and assistance to our employees across multiple locations.Duties and ResponsibilitiesRespond to and resolve technical issues via phone, email, or...

  • Help Desk Engineer

    5 days ago


    Auckland, Auckland, New Zealand Vulcan Group Full time

    **Vulcan Group: Where Technology Meets Innovation**We're on the hunt for a skilled Help Desk Engineer to join our vibrant IT team. As a critical component of our support infrastructure, you'll be instrumental in delivering top-notch service to our end users.Key ResponsibilitiesThe ideal candidate will possess:An ability to diagnose and resolve complex...

  • Help Desk Expert

    3 days ago


    Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    **Your New Role**You'll be at the heart of the support team, collaborating closely with two visionary directors who lead by example. Here's what's in it for you:Explore new client environments and stay up-to-date with cutting-edge technologies.Develop your skills through top-notch training and certifications.Build strong relationships with clients across...

  • Help Desk Technician

    19 minutes ago


    Auckland, Auckland, New Zealand Propertycompliance Full time

    About PropertycompliancePropertycompliance is a leading provider of property management solutions, dedicated to delivering exceptional customer service and support. Our team is passionate about helping our clients achieve their goals, and we're committed to providing the best possible experience for our customers.


  • Auckland, Auckland, New Zealand Jb Hi-Fi Full time

    We're seeking a highly motivated and results-driven individual to join our Help Desk Team as a Customer Service Representative. In this role, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and live chat.About the Role:This position is perfect for someone who enjoys working in a...


  • Auckland, Auckland, New Zealand Randstad Full time

    Role Overview:Our company is seeking a highly skilled Help Desk Professional to join our team. This individual will be responsible for providing top-notch customer service, addressing and resolving customer complaints, and maintaining a high level of customer satisfaction.Key Responsibilities:1. Respond to customer inquiries via phone, email, or chat,...


  • Auckland, Auckland, New Zealand West Recruitment Pty Ltd Full time

    Company Overview:West Recruitment Pty Ltd has teamed up with a rapidly expanding Australian boutique service provider, boasting partnerships with top-tier tech leaders and driving growth through innovation.The company is committed to delivering exceptional support services to clients across various industries, backed by a supportive leadership team that...


  • Auckland, Auckland, New Zealand Vulcan Full time

    Job DescriptionWe're seeking an experienced Service Desk Engineer who can hit the ground running and provide top-notch support to our critical internal systems. As a Service Desk Engineer, you'll work closely with cross-functional teams, leveraging your excellent communication skills, agile mindset, and collaborative spirit to drive seamless IT experiences...


  • Auckland, Auckland, New Zealand BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time

    About the RoleWe are looking for a highly skilled IT professional to join our team as an Enterprise IT Support Engineer.The successful candidate will be responsible for providing technical support to our clients, including installing, troubleshooting, and fixing desktops, printers, laptops, and other computer peripherals as well as desktop applications.The...


  • Auckland, Auckland, New Zealand Consult Recruitment Full time

    Job Description:We are seeking a skilled Service Desk Engineer (Tier 2) to provide exceptional IT support to our clients. As the primary point of contact for IT-related issues, you will be responsible for troubleshooting problems, managing IT assets, and supporting various projects to ensure seamless operations.Key Responsibilities:Handle and resolve Level...


  • Auckland, Auckland, New Zealand SkyCity Full time

    We are seeking a highly skilled and motivated IT professional to join our Group ICT Service Desk team at SkyCity.The successful candidate will have excellent communication and problem-solving skills, as well as a strong understanding of IT concepts and technologies.They will be able to work independently and as part of a team to provide technical support to...


  • Auckland, Auckland, New Zealand EIL Global Full time

    About UsEIL Global IT Solutions and Services Pvt Ltd is a leading provider of IT services across Asia Pacific and EMEA regions. Our team of experts provides comprehensive professional and managed services, facilitating digital transformations for our clients.Job RequirementsProficient in Windows OS troubleshooting, capable of resolving user and software...


  • Auckland, Auckland, New Zealand Abano Healthcare Group Full time

    About the RoleWe are seeking an experienced IT professional to lead our Service Desk team, ensuring smooth operations across our network. As a key member of our technical operations team, you will oversee IT support operations and implement best practices in IT service management.Main Responsibilities:Lead, mentor, and develop a high-performing Service Desk...


  • Auckland, Auckland, New Zealand Southern Cross Group Full time

    Central Auckland Closing date: 23 March 2025 Reference: 1092516 Apply NowFront Desk Concierge National Support Office, Auckland We are looking for a high energy professional, and experienced individual to join the Southern Cross Healthcare team as a Front Desk Concierge at our National Support Office.This role will be responsible for leading the front desk...

  • Help Desk Engineer

    4 days ago


    Auckland, Auckland, New Zealand Everbridge Full time

    Job DescriptionWe are looking for an experienced Help Desk Engineer - Desktop Support to join our team based in New Zealand. As a key member of our Corporate IT team, you will be responsible for providing technical support to our global colleagues.Main Tasks:Resolve technical issues efficiently and effectively through remote troubleshooting and clear...