Help Desk Specialist

2 days ago


Auckland, Auckland, New Zealand Jb Hi-Fi Full time

We're seeking a highly motivated and results-driven individual to join our Help Desk Team as a Customer Service Representative. In this role, you will be responsible for providing top-notch support to our customers through various channels, including phone, email, and live chat.

About the Role:

This position is perfect for someone who enjoys working in a fast-paced environment and is committed to delivering exceptional customer experiences. You will have the opportunity to work with a diverse range of products and services, developing your skills and expertise along the way.

Responsibilities:
  • Respond to customer inquiries in a timely and professional manner
  • Resolve customer complaints and concerns efficiently
  • Manage customer orders, cancellations, and returns
  • Collaborate with internal teams to resolve complex issues

If you are a customer-focused individual with excellent communication skills, we would love to hear from you.


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