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Help Desk Technician
2 weeks ago
Get AI-powered advice on this job and more exclusive features.Talent Acquisition Specialist @ ENGEO | New Zealand & AustraliaWe are looking for a help desk technician to join us for a 6-month contract.
As a key part of our IT team for ENGEO, you will provide efficient and effective technology solutions and support to our 8 offices across New Zealand and Australia.
Your help will ensure the effective management of various IT-related tasks and facilitate smooth operations across the organisation.Responsibilities:Provide helpdesk support and respond to help desk request queues.Set up new hardware and computers for new hires.Troubleshoot and resolve computer, printer, software, hardware, and network-related issues.Escalate unresolved issues to Level 2/3 support.Perform computer hardware/software upgrades and maintain computer asset inventory.Develop content to promote self-service, such as tutorials, videos, user guides, and response templates.Provide basic in-house training on desktop applications to new staff.Create and maintain user accounts in Active Directory and Office365 under direction.Stay current on relevant technologies.Assist with potential office moves and other duties as assigned.About you:Our environment is productive and friendly, so a sense of humour alongside a willing and flexible attitude will be highly valued.
You will bring experience working in an IT support capacity, ideally across multiple locations in a professional setting.
You'll have an aptitude for working within a team environment and take pride in your work, as we all strive to achieve a high level of service and quality in deliverables.Our ideal candidate is someone who is hungry, humble, and smart, and has:Basic knowledge of network fundamentals, DHCP, and DNS.Basic knowledge of Active Directory.1-3 years of practical work experience in a computer-related corporate support role.Competent in working within a Microsoft environment, including Windows 11, MS Office 365, OneDrive, SharePoint, Teams, and Windows-based PC/laptop hardware.Experience with MS InTune or MS Defender is a plus.Technician background and experience in a professional setting are ideal.Good communication skills and the ability to communicate with a diverse range of people.Ability to work on technology projects individually or in concert with other IT team members.About ENGEO:We are an award-winning, employee-owned firm of more than 350 people worldwide.
ENGEO offers geotechnical, geological, environmental and groundwater/surface water consulting services.
We strive to create an environment where people are engaged, motivated, and valued.
As a team member you will have access to technically challenging projects, fun social events, generous benefit packages and opportunities to develop within a supportive culture.We empower our staff to expand their potential through providing cutting-edge technical expertise and by redefining client service.
It is our mission to elevate our profession and we believe this is possible through our core values:ENGEOness – the positive and selfless commitment to the success of othersRelationships built on humility, integrity, and accountabilityAuthentic, Passionate, and CollaborativeAlways fun and approachableTo apply:Click the link to apply, or email ******.
If you would like to chat before applying, call Oliver Saltmarsh on 027 309 0090.Due to the fixed-term nature of this position, we will only be able to consider your application if you are either a New Zealand citizen or resident, or you already hold a valid New Zealand work permit.Seniority levelEntry levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesCivil Engineering
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