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Customer Support and Coordination Manager

7 days ago

Hamilton, Waikato, New Zealand Alfa Laval Corporate Ab Full time

About the Role

We are seeking a skilled and experienced Service Coordinator to join our team. As a Service Coordinator, you will play a vital role in ensuring the smooth operation of our marine services.

Responsibilities

The Service Coordinator will be responsible for:

  • Coordinating marine jobs after external sales receive customer confirmation
  • Managing customer expectations and providing timely updates
  • Ensuring seamless communication between teams and stakeholders
  • Developing and implementing process improvements to enhance efficiency

Requirements

To succeed in this role, you will need:

  • Bachelor's degree in a relevant field
  • Minimum 2 years of experience in customer service or order support
  • Excellent communication and coordination skills
  • Ability to work under pressure and handle conflicting demands
  • Proficiency in MS Office and other relevant software