Product Support Coordinator

5 days ago


Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time

Role Overview

The Livestock Improvement Corporation (LIC) is seeking a Product Support Coordinator to join our team. As a world leader in pasture-based dairy genetics and herd management, we are dedicated to providing value to our farmer shareholders. This role will be responsible for supporting the day-to-day administration of the LIC Shop, ensuring orders for consumable products like tags and heat detection are successful and aligned with farmer expectations.

About the Role

  • Provide administrative support to customers and sales representatives in the ordering, invoicing, and fulfilment of ear tags and heat detection products.
  • Manage day-to-day business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.
  • Identify and address customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.
  • Demonstrate positive team behaviours to contribute to a supportive environment and company culture.

About You

Candidates should have a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as in a contact centre or e-commerce support team, is highly valued, as it demonstrates their ability to handle customer inquiries and provide exceptional service.

Benefits

  • A competitive salary.
  • Extra leave days.
  • Flexible working options.
  • Discounted health, life, income, and disability insurances.
  • Access to our employee shares scheme.
  • Wealth discounts.
  • Free onsite parking.
  • An employee assistance programme.


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