Customer Support Specialist
3 days ago
Company Overview
Livestock Improvement Corporation (LIC) is a world leader in pasture-based dairy genetics and herd management, dedicated to delivering exceptional customer experiences. Our team operates under a culture of accountability, agility, and innovation.
About the Role
This part-time role involves supporting the day-to-day administration of the LIC Shop, ensuring successful orders for consumable products like ear tags and heat detection align with farmer expectations. You'll develop a deep understanding of our product offering, shop functionality, and manual processes needed to support farmers and LIC needs. This fixed-term role spans 7 months, and you can work from home or our office, whichever suits you best.
Key Focus Areas
The key areas of focus for this role include: Sales Operations - providing administrative support to customers and sales representatives; Stakeholder Management - managing business partnerships with suppliers; Customer Service - identifying and addressing customer needs; Team Collaboration - contributing to a supportive environment and company culture.
About You
Ideal candidates have a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as contact centres or ecommerce support teams, is highly valued. Strong business communication and problem-solving skills are essential for addressing customer needs and collaborating with team members. Proficiency in using PCs, software, the internet, and email is necessary for managing orders and maintaining accurate records.
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