Logistical Parts Customer Service Coordinator

6 days ago


Hamilton, Waikato, New Zealand Alfa Laval Corporate Ab Full time
About Alfa Laval

At Alfa Laval, we are passionate about making a positive impact on our colleagues, partners, customers, and society. Our innovative spirit drives us to develop world-leading technologies that inspire progress in vital areas such as energy, food, water, and shipping.

Job Description

We are seeking a highly skilled Logistical Parts Customer Service Coordinator to join our team. As a key member of our logistics team, you will be responsible for providing exceptional customer service and support to internal and external customers.

Your primary focus will be on addressing all parts-related inquiries in a timely and courteous manner, ensuring customer satisfaction. You will be the first point of contact for customers, providing quotations, order processing, technical information, and problem-solving assistance.

In addition, you will:

  • Provide backup support for the customer service website by responding to customer inquiries
  • Ensure accuracy by determining part numbers through the use of manuals, drawings, and help desk
  • Perform 24-hour emergency on-call service to customers and field service techs
  • Process customer orders and quotations using the internet, order entry system, and PC software
  • Address complaints resulting from customer error or other external or internal sources

You will work closely with our AP/AR team to process credits for part returns, provide proof of delivery, and receive PO's to ensure proper payment of invoices.

Requirements

To be successful in this role, you will need:

  • A high school diploma
  • Two years' experience in a customer service role
  • Critical thinking skills, intact organization, skilled multitask skills, impeccable written and verbal communication
  • Able to work a hybrid work schedule
  • A strong desire to provide quality service with a team approach to achieve customer satisfaction
  • Willingness and ability to be on 24 hours call on a periodic basis
What We Offer

At Alfa Laval, we offer a competitive compensation package, including a base salary typically ranging from $20 to $28 USD per hour. We are an equal opportunity employer and are committed to building an inclusive and diverse workforce. All employment is decided on the basis of qualifications, merit, or business need, without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.



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