Apprentice Clinical Administrator

3 days ago

Nelson, Nelson, New Zealand Nhs Full time

Lancashire & South Cumbria NHS Foundation TrustThis is a fabulous opportunity to undertake a Business Administrator Level 3 Apprenticeship whilst learning many key 'on the job' skills.
Your role will often be the first point of contact so you'll need the right interpersonal skills and a drive to deliver excellent levels of customer service.
You'll need good written and verbal communication skills, the ability to build and sustain good relationships in and outside the team; good attention to detail and computer literacy.
The main function of the Community Mental Health Team is to support service users who require a multi-disciplinary approach and those service users with long-term and stable mental health conditions.
This is a fixed term post for 18 months at Band 2, all LSCFT roles are considered for flexible working.
It is a mandatory element of this role that you undertake the 18 month apprenticeship course, including the End Point Assessment and attend all essential provider training sessions.
The course will be delivered virtually and failure to progress as necessary on the course could result in the termination of your post. Working Pattern (Hours): Full Time In order to be enrolled on this apprenticeship course you must provide evidence of Maths and English Qualifications before interview. Main duties of the jobThroughout your apprenticeship you will learn valuable 'knowledge, skills and behaviours' that you can put into practice in the workplace.
You will receive full training on the job to support you with the tasks outlined below:
To deal with telephone enquiries, taking and conveying messages appropriatelyTo sort incoming mail and prepare outgoing mail for postingMake appointments and give non-clinical advice as directed, taking necessary action for the call to be handled as quickly and efficiently as possible.Liaise regularly with secondary care staff, laboratories and GP surgeries to obtain patient test results and where necessary receive and maintain database of pathology lab reports ensuring they are correctly assigned to patients and chase up any outstanding reports not receivedReceive and handle information regarding referrals to the service and deal with them within Trust or departmental timescalesAbout usLancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area.
Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.
The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.
Job responsibilitiesPlease be advised if you are a Non-UK National applicant you must meet the eligibility criteria and fulfil the settlement requirements of the apprenticeship course funding.
Your settlement status will need to be verified as eligible for funding by the relevant apprenticeship provider for you to formally enrol on the course.
The training provider will require evidence of: Being a full time ordinary resident in the UK for 3 consecutive years or more prior to the course start date (unless otherwise exempt from this rule for example you hold refugee status).
Residency to live and work in the UK for at least 1 year from the apprenticeship start date and must cover the entire course duration including the EPA period.
We advise that you check the eligibility criteria for more details on your visa eligibility to undertake an apprenticeship course prior to applying.
Please be advised that Sponsorship cannot be offered for any apprenticeship roles.
Those with previous NHS service may be eligible for provision of basic pay preservation as outlined in the NHS Terms and Conditions of Service (TCS) Handbook.
Eligibility will be assessed on an individual basis.
Further information on eligibility and terms can be found on the following link - Apprenticeship pay guidance and FAQs | NHS Employers.
Please see the job description and person specification for more details on this role. Person SpecificationEducation/QualificationWillingness to work towards level 3 business admin apprenticeshipGCSE Maths and English A-C / 4+ or equivalentBusiness admin Level 2KnowledgeKnowledge of Microsoft Office or similar and excellent keyboarding skillsExperience of administration work and systemsExperience of administration of an integrated database systemExperience of a customer care services environmentSkills and AbilitiesGood organisational skills including ability to prioritise tasks and use own initiativeAbility to pay attention to detail and produce accurate workAdaptability and flexible approachAbility to prioritise own workload and work to defined timescalesAbility to prioritise correspondence and ensure critical information is stored in an effective mannerDisclosure and Barring Service CheckThis post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer nameLancashire & South Cumbria NHS Foundation Trust

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