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Customer Relationship Manager

1 week ago

Wellington, Wellington, New Zealand Fusion5 Full time

Variety and development opportunities to grow your careerFantastic employee benefits and work cultureCBD LocationWe are looking for a service delivery professional based in our Wellington office who wants to build lasting partnerships with our customers and who is willing to go the extra mile to ensure their support needs are met.
You will need to be prepared to take on and manage a portfolio of customers across New Zealand.
The successful candidate will be able to engage at all levels and will be results driven, always seeking value for our customers while representing the Fusion5 brand.The successful applicant will:Manage day to day service delivery activity across customersDevelop excellent working relationships with customers and become their "go to" person for post implementation requirementsWork with the team to ensure that contracts, work orders and licenses are maintainedReview all support reports for customersWork with the Practice Managers and Services Team Leads to schedule workDevelop effective relationships with their customers, ensuring high customer satisfactionArrange and conduct regular support meetings with their customersBe willing to travel when required.You will need:2-3 years' relevant experience in Human Capital Management business applications will be an advantageTo be a team player with exceptional communication and multi-tasking skills and possess high energy combined with a "can do" attitudeTo be well organised, have a high attention to detailTo possess high levels of customer service and be keen to step outside your comfort zoneGood commercial acumen.Who is Fusion5?Some would say we're a business that sells software and business applications.
But what we really trade in is #makingpotentialreality.
We provide software, applications, services and support that optimise and empower Kiwi and Aussie organisations so they can thrive.We're a passionate bunch, love a good laugh, and believe wholeheartedly where we can, to achieve great outcomes for both our customers and our staff.
And we're the kind of place that gives you a day off for your birthday.
Basically, we're awesome, and growing, so we need more awesome people.Our promise to youFusion5 is proud to be a diverse, inclusive, and forward-thinking employer.
We understand it's essential to provide a workplace where our people are engaged, challenged, successful and happy, and we've created just that
Along with an extensive range of benefits and core values to be proud of, we'll ensure you have every opportunity to make your potential, reality.Our benefits include:Individual Performance and Development PlansCompany bonus schemeBirthday leaveHybrid working environment - Ability to WFH 2 days per weekVolunteer dayFree annual flu vaccinationsRegular social occasions at all our officesStaff referral programEnvironmentally Responsible PracticesPlus more…This is an outstanding opportunity for an individual who recognises the value of change, flexibility, new technologies and service.
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