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Service Desk Engineer
2 months ago
If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?To enable smarter farming for a better New ZealandAbout the roleWe are looking for a motivated Service Desk Engineer to join our high performing Information Technology (IT) Team. You will join a team of four who are dedicated as the single point of contact for all IT incidents & requests, providing technical assistance and support to our network. You will thrive on a busy workload, multi-tasking and managing incoming tickets through to close. This is a hands-on role, based out of our Christchurch Office with a wider escalation team.The role is a Monday - Friday role, with variable shift patterns required between the hours of 7:00am - 5:00pm.The wider Ravensdown IT team consists of approx. 40 individuals who are dedicated to ensuring our external customers have the technology available to support our company goal to enable smarter farming for a better New Zealand (Ka pukekotia a Rongomatane, ka poho kereru a Aotearoa), whilst supporting an internal customer network of 600+, with the latest technology to support their roles.About youWe are looking for a team player who can understand the needs of our internal customers and remain calm under pressure, focusing on process improvement while delivering service excellence. You will have strong technical abilities, with a sound understanding of modern network architecture and desktop support. Most importantly, you will be driven by finding solutions and have proactive problem-solving skills.Our ideal candidate will have:Experience troubleshooting across a range of systems. Microsoft Office 365 suite, Service Now, Intune and Azure preferred.A working understanding of Active Directory user management ideally within a hybrid environment with Azure/Entra.Strong verbal and written communication skills.Ability to communicate to individuals with varying degrees of technical knowledge.High attention to detail.Natural desire to learn and grow through change.In return for your skills, we offer a very competitive package including a laptop, and company clothing allowance, plus excellent training opportunities in a supportive cooperative environment.Click on the 'Apply' button to create a profile and submit your CV and cover letter to Angela Harvey, HR Business Partner.
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