Service Desk Analyst
2 months ago
This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business objectives.While this is an entry level role into our wider Corporate IT Team, we're committed to growing our employees through developing technical expertise and leadership abilities and supporting progression of your IT career aspirations.About the role:The Service Desk functions as the single contact-point for internal staff who are based in the field throughout New Zealand.This role is responsible for logging incidents and service requests for PGW internal staff members and performing Level 1 troubleshooting. You will escalate tickets to Level 2 and our other support teams including input from yourself to further troubleshoot or manage complex issues to resolution. You will contribute to Service Desk process development and improvement as well as representing the Service Desk in specific projects from time to time. The role includes becoming a Subject Matter Expert in one or more chosen fields and supporting your peers through sharing this knowledge and experience to ensure quality outcomes for our Clients.Preferable skills and experience:Relevant experience in Level 1 support role and of IT Service Management platforms. Experience with ServiceNow ITSM would be an advantage.Tertiary Qualification in Business Information Systems or relevant computing subjects.ITIL Foundation Certification preferred.Technical and desktop support - predominantly in Microsoft technologies with exposure to retail software applications.Active Directory and PowerShell experience would be an advantage.Telecommunications and Mobile: PSTN, VOIP (Microsoft Teams), and Mobile Devices including Android and iOS Operating Systems.Network Skills: Ethernet, IP, WAN and SDWAN, wireless connectivity, troubleshooting routers, switches and cabling. Familiar with Vendor management in this space.Strong communication and customer service skills for in-house and remote customers and the ability to discuss complex technical issues at all levels.Existing or building skills in Service Desk process analysis, development, and documentation.Knowledge of and empathy with the agricultural sector and rural communities and the ability to build relationships at all business levels.About PGG WrightsonFor over 170 years PGG Wrightson (PGW) have worked alongside New Zealand farmers to service their on-farm needs, supporting our common goal of helping grow the country.We provide products and services nationwide to our 90 retail stores with over 1500 employees working across PGW.Reference #: 25869Posted on: 01 Nov 2024Closes on: 18 Nov :00Expertise: Information & TechnologyJob level(s): Entry, Experienced 1-3 years
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand Goughs Group Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Analyst
7 months ago
Christchurch, New Zealand Terra CAT Full time**Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand AllRecruits Ltd Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand AllRecruits Full timeThe Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...
-
Service Desk Analyst
4 months ago
Christchurch, New Zealand Stantec Full timeService Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand University Of Canterbury Full timeFull-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will Do The role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand University Of Canterbury Full timeFull-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will DoThe role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a wide...
-
Service Desk Analyst
6 months ago
Christchurch, New Zealand Christchurch City Council Full timeAre you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Technical Analyst for a 6 month fixed-term position. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems...
-
Service Desk Analyst
1 month ago
Christchurch, New Zealand University of Canterbury Full timeRatonga Matihiko | Digital Services Located in Ōtautahi | Christchurch, Aotearoa | New Zealand - Full-time 37.5 hours per week (1.0 FTE) - Continuing (permanent) position - Generous annual leave provisions and professional development opportunities - Kia hiwa rā, kia hiwa rā!_ - He hiahia, he pūkenga nōu ki te mahi a te _**_Service Desk Analyst_**_?...
-
Service Desk Analysts
7 months ago
Christchurch, New Zealand Christchurch City Council Full timeAre you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking two fixed term Technical Analysts. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our...
-
Service Desk Technical Analyst
3 months ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Service Desk Technical Analyst...
-
2 X Service Desk Technical Analysts
3 months ago
Christchurch, New Zealand Christchurch City Council Full time**_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking 2 x Service Desk Technical...
-
Service Desk Analyst
2 months ago
Christchurch, New Zealand PGG Wrightson Full timeThis is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...
-
Service Desk Technician
6 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full timePermanent full-time positions available with the Service Desk. - Working 40 hours from Monday to Sunday so must be available to work some weekends as part of a roster - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests **Mō te tūnga | About the role** Te...
-
Senior Service Desk Technician
6 months ago
Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time1.0 FTE permanent full-time position available with the Service Desk. - Be an escalation point for customers and other Information Service Group teams. - Develop and maintain procedures, knowledge articles and documentation. **Mō te tūnga | About the role** Health NZ Te Whatu Ora Canterbury Waitaha Data and Digital Group is looking for an energetic and...
-
Service Desk Engineer
3 months ago
Christchurch, New Zealand Ravensdown Full time**If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?** **_ To enable smarter farming for a better New Zealand...
-
Operational Analyst
2 months ago
Christchurch, New Zealand IAG New Zealand Full timeHave meaningful impact as an Operational Analyst. As part of the largest insurance group in Aotearoa|New Zealand and Australia, we’re here for you. Are you ready? YOUR ROLE ABOUT YOU We are looking to use the fantastic internal talent we have here at IAG. We’re after the following skill set so you can succeed in this role.- Service Desk Analyst or...
-
IT Operations Analyst
2 months ago
Christchurch, New Zealand Transpower Full timeSupport critically important systems that operate the NZ electricity market - Work on projects that enhance the Market system and introduce new technology Transpower is Aotearoa/New Zealand's National Grid operator. We keep the energy flowing by transporting electricity from where it is generated to cities, towns, and some major industrial users. We also...
-
Service Desk Officer
7 months ago
Christchurch, New Zealand Downer Group Full timeAre you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...
-
Service Desk Analyst
8 months ago
Christchurch, New Zealand Datacom Full timeAbout Datacom The role **What you’ll do**: - Work to given Service Level Agreements and KPI’s - Problem solve and troubleshoot - Multitask! **What you’ll bring**: - Strong communication and time managment skills - Previous customer service experience - Be able to work in a fast paced work environment - Positive Attitude and willingness to develop...