Senior Service Desk Technician

5 months ago

Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

1.0 FTE permanent full-time position available with the Service Desk.
- Be an escalation point for customers and other Information Service Group teams.
- Develop and maintain procedures, knowledge articles and documentation.

**Mō te tūnga | About the role**

Health NZ Te Whatu Ora Canterbury Waitaha Data and Digital Group is looking for an energetic and enthusiastic Senior Service Desk Support Technician. This is a senior role within the Service Desk Team which acts as the first point of contact for technology related incidents and requests across Canterbury Waitaha.

We are looking for someone who can build effective relationships with a variety of stakeholders and can communicate confidently. You will be able to adapt quickly to change and have genuine desire to be an effective part of a busy, hardworking and fun team.

**Ngā pūkenga me ngā wheako | Skills and experience**

**This role requires the following**:
As a Senior you will have previous experience delivering exceptional customer service, along with 3+ years practical experience in a technical Service Desk team.

To be successful in this role you will possess:

- A passion to help people and deliver an excellent customer experience.
- An ability to build relationships and mobilise support.
- Five plus years’ experience in a service desk or desktop support role.
- Experience with Active Directory and an aptitude for troubleshooting.
- Strong experience in desktop operation support including an ability to write basic PowerShell, or similar, scripts.
- Planning, prioritisation and organisation skills.

Along with carrying out core duties of the Service Desk Team, logging and resolving tickets, duties for the Senior Service Desk Technician will include but not limited to:

- Coaching and mentoring members of the team.
- Identifying processes for improvement/automation.
- Identify skill/process gaps within team members and deliver one on one training to resolve.
- Leadership of the team when the Team Leader is absent.
- Be an escalation point between Service Desk team members and Other teams within Data & Digital.

The successful applicant will be a people person, proactive, able to demonstrate initiative and not be fazed by problems. You will be a team player with a “can do” attitude, excellent communication skills, and a commitment to providing quality customer service.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

**Nau mai, haere mai, tauti mai**

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