Service Desk Analyst

5 months ago

Christchurch, New Zealand AllRecruits Full time

The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer outcomes.

**Responsibilities**:

- To provide Service Desk-based Level 1 & 2 issue resolution to customers in accordance with the service level commitments for each customer.
- Develop and maintain positive relationships with clients and become a trusted advisor to them.
- Take shared responsibility (across the Service Desk team) for Incident Management and Service Request fulfilment on the Service Desk.
- Ensure all Service Desk activities are performed as per current Operations Processes and procedures.
- Triage, assign & schedule tickets as required, and in accordance with Operational Processes for the Service Desk.
- Ensure assigned tickets are responded to and customers are kept informed of progress and outcomes.
- Continual monitoring of alerting systems, raising and / or actioning tickets in response to alerts.
- Ensure all escalation processes and procedures are adhered to according to relevant customer SLAs.
- Log and take responsibility for support cases with suppliers and other third-party organisations, as required for any customer.
- Consistently meet Service Desk KPIs, as set by the Operations Manager.
- To represent products and services and at every opportunity, increase revenues and retain existing customers.

**Qualifications**:

- 1+ year’s operating within an IT Service Desk / Help Desk support environment and providing
- Level 1 & 2 support.
- Excellent phone communication skills and written communication skills.
- Able to work well within a team environment and with mínimal supervision.
- Strong service orientation.
- Accept responsibility, take ownership of tasks and ensure completion of commitments.
- Ability to deal directly with customers and suppliers for the supply of goods and services.
- Innovative - Resourceful - Takes the initiative - “Can do” attitude.
- A working knowledge of Desktop Operating systems, Windows 10 in particular.
- Basic understanding and working knowledge of network technologies, WAN, LAN & WiFi.
- Experience using the Microsoft Cloud Services Portal.
- Experience supporting O365, Microsoft OS & Applications.
- Experience with MS Server Operation systems.
- Working knowledge of AV solutions
- One of more of the following certifications: Microsoft MS900 - 365 Fundamentals / Microsoft MD100 / Microsoft MS100

**Salary**: $55,000.00 - $65,000.00 per year

Ability to Commute:

- Christchurch, Canterbury (required)

Ability to Relocate:

- Christchurch, Canterbury: Relocate before starting work (required)

  • Service Desk Analyst

    6 months ago

    Christchurch, New Zealand Terra CAT Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...

  • Service Desk Analyst

    6 months ago

    Christchurch, New Zealand Goughs Group Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...

  • Service Desk Analyst

    5 months ago

    Christchurch, New Zealand AllRecruits Ltd Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...

  • Service Desk Analyst

    3 months ago

    Christchurch, New Zealand Stantec Full time

    Service Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...

  • Service Desk Analyst

    1 week ago

    Christchurch, New Zealand University Of Canterbury Full time

    Full-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will Do The role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, New Zealand University Of Canterbury Full time

    Full-time 37.5 hours per week (1.0 FTE)Continuing (permanent) positionGenerous annual leave provisions and professional development opportunitiesAu Mahi | What You Will DoThe role of Digital Services Service Desk Analyst is to provide exceptional customer centric technical assistance and support. Working at both Level 1 and 2, you will be dealing with a wide...

  • Service Desk Engineer

    5 months ago

    Christchurch, New Zealand Sourced Full time

    Unique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and systems - Unique opportunity for a Service Desk Analyst on a 6 month contract - Dynamic work environment in Christchurch - Possibility to work on a diverse array of tech platforms and...

  • Service Desk Analyst

    6 months ago

    Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Technical Analyst for a 6 month fixed-term position. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems...

  • Service Desk Analyst

    2 weeks ago

    Christchurch, New Zealand University of Canterbury Full time

    Ratonga Matihiko | Digital Services Located in Ōtautahi | Christchurch, Aotearoa | New Zealand - Full-time 37.5 hours per week (1.0 FTE) - Continuing (permanent) position - Generous annual leave provisions and professional development opportunities - Kia hiwa rā, kia hiwa rā!_ - He hiahia, he pūkenga nōu ki te mahi a te _**_Service Desk Analyst_**_?...

  • Service Desk Analysts

    6 months ago

    Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking two fixed term Technical Analysts. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems and tools for our...

  • Service Desk Technical Analyst

    2 months ago

    Christchurch, New Zealand Christchurch City Council Full time

    **_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Service Desk Technical Analyst...

  • Casual Service Desk Analyst

    6 months ago

    Christchurch, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk,...

  • 2 X Service Desk Technical Analysts

    2 months ago

    Christchurch, New Zealand Christchurch City Council Full time

    **_E nga iwi, e nga karangatanga huri noa i te motu, tenei te mihi atu ki a koutou katoa. He piiraa tenei ki a koe. Haere mai ki te tono mo tetahi tuunga i te Kaunihera o te Taone o Ōtautahi._** Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking 2 x Service Desk Technical...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Pgg Wrightson Full time

    This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Pgg Wrightson Full time

    This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Pgg Wrightson Full time

    This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...

  • Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand PGG Wrightson Full time

    This is an exciting opportunity to join an IT Service Desk team which is proud of its Service Management maturity. As a member of our team, you will not only be a respected technical voice, but also have the opportunity to be involved in the team's drive toward our vision of superior Client delivery and providing an ever-evolving contribution to PGW business...

  • It Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Foodstuffs South Island Limited Full time

    Select how often (in days) to receive an alert: Business Unit:  Foodstuffs South Island Limited Job Type:  Full time Job End Date:  About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four Square,...

  • Service Desk Technician

    5 months ago

    Christchurch, New Zealand Te Whatu Ora – Health New Zealand Waitaha Canterbury Full time

    Permanent full-time positions available with the Service Desk. - Working 40 hours from Monday to Sunday so must be available to work some weekends as part of a roster - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests **Mō te tūnga | About the role** Te...

  • It Service Desk Analyst

    3 weeks ago

    Christchurch, New Zealand Foodstuffs South Island Limited Full time

    Select how often (in days) to receive an alert: Business Unit:  Foodstuffs South Island Limited Job Type:  Full time Job End Date:  About usWe're a team of 14,000 who make sure South Islanders have access to the groceries and essentials they need. Proudly 100% Kiwi-owned and operated, our co-operative has more than 200 PAK'nSAVE, New World, Four...