Casual Service Desk Analyst

3 days ago


Christchurch, New Zealand Datacom Full time

Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.
Our team
The Datacom Customer Support team are responsible for a number of outsourced services for some of New Zealand’s largest organisations. With functions spanning Service Desk, Field Service, Digital Enablement and Product Management, our environment is dynamic and fast paced. And we have a bigger purpose - not only are we are focused on delivering awesome business outcomes, we are thinking, planning and taking action on revolutionising the technology industry
We have an excellent opportunity for someone keen for the next step in their career, joining a fantastic team of peers with lots of scope to learn and grow You will be part of our extensive Customer Delivery business who support each other working collaboratively across multiple locations.
The role
Our service desk is a shift environment so we’re looking for people who are flexible with their availability to support covering shifts, wherever needed.

**What you’ll do**:

- Work to given Service Level Agreements and KPI’s
- Problem solve and troubleshoot
- Multitask

**What you’ll bring**:
This is a fast-paced role; the nature of customer support means we get peaks and troughs, so you’ll be adept at multi-tasking to stay on top of your tickets whilst the call volumes are high. You’ll be adaptable to change track at the drop of a hat (or Priority 1 Incident ) resolving tickets in a timely and responsive manner, balancing your workload accordingly.
Those who are successful in this role have a genuine, positive attitude, strong customer service ethic and strong technical aptitude. Whilst relevant Service Desk experience is a bonus - we have a formal training program that will see you develop all the skills you need, as long as you have the right soft skills to learn them.
About us



  • Christchurch, New Zealand Goughs Group Full time

    **Service Desk Analyst** **The role**: Are you ready to embark on an exciting journey in the world of I.T support? Join our dynamic team as a Service Desk Analyst and become an integral part of our nationwide network of branches, supporting over 600 employees. In this fast-paced role, you will provide first and second level support, tackling a wide range...


  • Christchurch, New Zealand AllRecruits Full time

    The Service Desk Analyst assists customers with any issues or requests for service that they have and ensure that we deliver resolution for this. As the frontline for our customers, this role is essential to our success as a business ensuring that we deliver our services effectively and efficiently leading to great customer...


  • Christchurch, New Zealand Chapman Tripp Full time

    Chapman Tripp is New Zealand's leading law firm. We work on projects that are helping to define New Zealand's future, and as part of our team, you'll be in the thick of the action. We are looking for a Service Desk Support Analyst to join our national Service Desk team, based in our welcoming and supportive Christchurch office. **The Role**: This is a...


  • Christchurch, New Zealand Stantec Full time

    Service Desk Analyst - ( 240003AB ) **Description** **Service Desk Analyst - Full Time** **Christchurch** Full time role: 6.00 am - 2.30 pm Monday - Friday Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office. **The...


  • Christchurch, New Zealand 4Sight Consulting Full time

    **WE’RE LOOKING FOR A Service Desk Analyst TO BE BASED IN NEW ZEALAND.** **Join**: - 4Sight Consulting is now part of SLR Consulting, a global leader in environmental and advisory solutions With offices throughout the Asia Pacific, Europe, North America and Africa regions, SLR Consulting is one of a very small number of leading international specialist...


  • Christchurch, New Zealand Christchurch City Council Full time

    Are you an experienced Service Desk superstar looking to take your career to the next level? Christchurch City Council are seeking a Technical Analyst for a 6 month fixed-term position. At the Council, we strive to achieve first-class delivery in all aspects of our community-based services through the use of high-quality and professionally built ICT systems...


  • Christchurch, Canterbury, New Zealand R J Hill Laboratories Limited Full time

    About R J Hill Laboratories LimitedWe are a leading analytical testing laboratory in New Zealand, committed to delivering accurate results and utilising the latest technologies. Our team environment is supportive and inclusive, allowing you to grow professionally and personally.Job DescriptionWe are seeking an IT Support Engineer to join our support desk...


  • Christchurch, Canterbury, New Zealand Mitre 10 (New Zealand) Limited Full time

    About UsMitre 10 MEGA Hornby is a leading retailer in Christchurch that is committed to delivering exceptional customer experiences. We are seeking a highly motivated individual to join our customer service desk team.Key ResponsibilitiesIn this role, you will be responsible for:Providing outstanding customer service to our customersSUPPORTING YOUR COLLEAGUES...


  • Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

    Permanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related incident and requests - Salary range: $49-$65K **Mō te tūnga | About the role** Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for...


  • Christchurch, New Zealand Pegasus Health Full time

    The Service Desk Technician role focuses on providing efficient and effective IT service desk support to both internal and external customers In this capacity the successful applicant will: - Attempt to resolve incident/service requests at first contact; - Capture details of users’ issues to ensure they are concisely and accurately recorded in the...


  • Christchurch, New Zealand New Zealand Government Full time

    Permanent full-time positions available with the Service Desk. - A real passion to help people and deliver world-class customer service - An ability to support customers for technology related **incident and requests - Salary range**: $49-$65KMō te tūnga | About the role Te Whatu Ora Health NZ Waitaha Canterbury Information Services Group is looking for...


  • Christchurch City, Canterbury, New Zealand Emprego NZ Full time

    We are looking for a team of customer service / Help desk support people to join us for the next six months supporting products key to the health of New Zealanders. This role will be on a roster, with operating times from 6 am - 10 pm, seven days a week. You will work up to 40 hours a week. Please let us know your availability when you apply. **What will...


  • Christchurch, New Zealand Ravensdown Full time

    **If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?** **_ To enable smarter farming for a better New Zealand...


  • Christchurch, New Zealand Sourced Full time

    Not your average service desk role - Gather, analyse and resolve - support and engineering - Be paid to train! - Not your average service desk role - Gather, analyse and resolve - support and engineering - Be paid to train! Our client is not your average MSP. With many years in the industry they have a suite of very loyal, long term customers with...


  • Christchurch, New Zealand Spark New Zealand Full time

    As New Zealand's largest telecommunications and digital services company, Spark's purpose is to help all of New Zealand win big in a digital world. We provide mobile, broadband, and digital services to millions of New Zealanders and thousands of New Zealand businesses. We operate in an exciting and constantly evolving industry, where the pace of change...


  • Christchurch, Canterbury, New Zealand R J Hill Laboratories Limited Full time

    About UsHill Laboratories is a leading analytical testing laboratory in New Zealand, renowned for its cutting-edge technology and commitment to delivering accurate results. We utilise the latest technologies to provide reliable outcomes and are passionate about using technology to solve complex problems.Job DescriptionWe are seeking an enthusiastic IT...

  • Service Desk Associate

    15 hours ago


    Christchurch, Canterbury, New Zealand The Warehouse Group Part time

    The Warehouse Group: Delivering Exceptional Customer ExperiencesWe're committed to creating memorable experiences for our customers through our retail brands, including The Warehouse, Warehouse Stationery, and Noel Leeming. As a member of our team, you'll play a crucial role in ensuring our customers receive the highest level of service possible.About the...


  • Christchurch, New Zealand Transpower Full time

    Support critically important systems that operate the NZ electricity market - Work on projects that enhance the Market system and introduce new technology Transpower is Aotearoa/New Zealand's National Grid operator. We keep the energy flowing by transporting electricity from where it is generated to cities, towns, and some major industrial users. We also...


  • Christchurch, New Zealand Downer Group Full time

    Are you passionate about Customer Service and have experience in Accounts Payable? If so, a Full-Time Permanent opportunity has become available within our Business Services Centre (BSC) here at Downer for an Accounts Payable Service Desk Officer. The position can be based either Australia or New Zealand. Our Business Services Centre (BSC) provides...


  • Christchurch, New Zealand Platinum Recruitment Limited Full time

    Join a collaborative and tightknit team - Passionate about customer stakeholder engagement and satisfaction? - Incentive schemes and health insurance Platinum Recruitment is thrilled to present this Service Desk Engineer opportunity on behalf of our Christchurch based clients. This is a permanent opportunity that has been created due to the continued growth...