Service Desk Analyst

3 months ago

Christchurch, New Zealand Stantec Full time

Service Desk Analyst - ( 240003AB )

**Description**

**Service Desk Analyst - Full Time**

**Christchurch**

Full time role: 6.00 am - 2.30 pm Monday - Friday

Our Information Technology team in New Zealand is expanding. We are now recruiting for a Tier 1 Service Desk Analysts to fill a permanent full-time role based in our Christchurch office.

**The opportunity**

Working in a global team environment, you will ensure prompt resolution of incidents and requests, either by resolving them yourself or by taking appropriate action to ensure a happy resolution for your customers.

Our Service Desk Analysts own interactions from initiation through to resolution, ensuring the customer is kept informed all the way, and ensuring expectations are set and met. Working in a global team environment, you will ensure prompt resolution of Incidents and Service Requests, either by resolving them yourself, or by escalating them to a higher technical tier.
- A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.
- Effective time management, prioritization and multitasking skills.
- Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.
- The confidence to learn quickly and work autonomously.
- Diverse knowledge of hardware, software and operating systems.
- A history of being punctual and dependable.

One or two years’ experience in a similar role or a role with a strong focus on customer service is also preferred, but not required.

**What we offer**

Along with a competitive salary we offer many other benefits to ensure your professional development & wellbeing is ongoing.
- Flexible Working Arrangements including purchasing up to 4 weeks additional leave
- Learning and Talent Development Programs including global programmes, online learning and on-the-job learning
- Mentoring for your own development
- Professional Memberships
- Health Insurance - Income Protection Insurance - Life Insurance
- Service Recognition Awards
- Mental Health and Wellbeing Programs
- Employee Assistance Program

**About us**

We know that what we do really matters which is why at Stantec, we **design with community in mind.**

Stantec unites about 31,000 employees working in over 400 locations across six continents. Therefore, it is no wonder we have got community on our mind because we are a part of it. When we take on a water, transport or infrastructure project we see more than a resource. We see an opportunity to make lasting connections with the people and places where we live and work. So, when you join us, you become part of the team with a nearly 200-year history in providing solutions that begin at the intersection of community, creativity and client relationships.

**How to apply**

Applications close on Monday 9 September 2024

**Qualifications**

**About you | E pā ana ki a koe**
- A can-do attitude and excellent customer service skills, in order to deliver quality support to our customers by acting as their advocate and ensuring they are kept up to date.
- Effective time management, prioritization and multitasking skills.
- Exceptional written and verbal communication skills in addition to well-developed problem solving and troubleshooting skills.
- The confidence to learn quickly and work autonomously.
- Diverse knowledge of hardware, software and operating systems.
- A history of being punctual and dependable.

**Primary Location** : New Zealand-Canterbury-Christchurch

**Organization** : BC-3194 IT Services-NZ Corporate

**Employee Status** : Regular

**Job Level** : Individual Contributor

**Travel** : No

**Schedule** : Full-time

**Job Posting** : Aug 29, 2024, 12:49:17 PM

**Req ID**: 240003AB

Stantec provides equal employment opportunities to all qualified employees and applicants for future and current employment and prohibit discrimination on the grounds of race, color, religion, sex, national origin, age, marital status, genetic information, disability, protected veteran status, sexual orientation, gender identity or gender expression. We prohibit discrimination in decisions concerning recruitment, hiring, referral, promotion, compensation, fringe benefits, job training, terminations or any other condition of employment. Stantec is in compliance with local, state and federal laws and regulations and ensures equitable opportunities in all aspects of employment. EEO including Disability/Protected Veterans

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