Service Desk Engineer

2 months ago

Christchurch, New Zealand Ravensdown Full time

**If you're keen to grow your career, there's no better place to nourish it than here. We're committed to providing our people with all they need to positively thrive. So, isn't it time you put your trust in the company that's been trusted throughout New Zealand and Australia for over 40 years?**

**_ To enable smarter farming for a better New Zealand _**

**_ Ka pūkekotia a Rongomātāne, ka poho kererū a Aotearoa_**

**About the role**

We are looking for a motivated Service Desk Engineer to join our high performing Information Technology (IT) Team. You will join a team of four who are dedicated as the single point of contact for all IT incidents & requests, providing technical assistance and support to our network. You will thrive on a busy workload, multi-tasking and managing incoming tickets through to close. This is a hands-on role, based out of our Christchurch Office with a wider escalation team.

The role is a Monday - Friday role, with variable shift patterns required between the hours of 7:00am - 5:00pm.

**IT at Ravensdown**

The wider Ravensdown IT team consists of approx. 40 individuals who are dedicated to ensuring our external customers have the technology available to support our company goal to enable smarter farming for a better New Zealand (_Ka pūkekotia a Rongomātāne, ka poho kererū a Aotearoa_), whilst supporting an internal customer network, of 600+, with the latest technology to support their roles.

**About you**

We are looking for a team player who can understand the needs of our internal customers and remain calm under pressure, focusing on process improvement while delivering service excellence. You will have strong technical abilities, with a sound understanding of modern network architecture and desktop support. Most importantly you will be driven by finding solutions and have proactive problem-solving skills.
- Relevant IT qualification
- Experience troubleshooting across a range of systems. Microsoft Office 365 suite, Service Now, Intune and Azure preferred
- A working understanding of Active Directory user management ideally within a hybrid environment with Azure/Entra
- Prior service desk or IT support experience
- Strong verbal and written communication skills
- Ability to communicate to individuals with varying degrees of technical knowledge
- High attention to detail
- Natural desire to learn and grow through change

**Benefits**
- Great company culture
- Opportunities for training and development
- Health Insurance and 5% Superannuation

In return for your skills, we offer a very competitive package including; a laptop, and company clothing allowance, plus excellent training opportunities in a supportive cooperative environment.

Click on the 'Apply' button to create a profile and submit your CV and cover letter to Angela Harvey, HR Business Partner.

**Job Details**:

- Reference #
10137- Posted on
30 Sep 2024- Closes on
18 Oct 2024 23:00- Location(s)
Christchurch- Expertise
Information Technology- Job level(s)
Graduate- Work type(s)
Permanent full-time

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