Service Desk Analyst

1 month ago


Christchurch, New Zealand Robert Walters New Zealand Full time

Our client is seeking a Service Desk Analyst to join their dynamic and supportive team. This role offers an exciting opportunity to utilise your technical skills in a fast-paced environment, providing first-line support to users experiencing issues with hardware, software, and networking.Key Responsibilities:As a Service Desk Analyst, you will be the first point of contact for users facing technical difficulties. Your excellent problem-solving skills will be put to use as you troubleshoot various issues. You will maintain detailed records of all interactions, ensuring that solutions are effectively communicated and implemented.Assist in the development of service desk policies and proceduresContribute to team efforts by accomplishing related tasks as neededStay up-to-date with system information, changes, and updatesKey Requirements:The ideal candidate for the Service Desk Analyst role brings proven experience in IT support along with strong knowledge of computer systems, networks, and relevant software applications.Excellent problem-solving skills and ability to troubleshoot technical issuesStrong communication skills with the ability to explain technical concepts to non-technical usersAbility to work well in a team and independently when requiredCommitment to continuous learning and staying updated with technological advancements #J-18808-Ljbffr


  • Service Desk Analyst

    1 month ago


    Christchurch, New Zealand Robert Walters New Zealand Full time

    Our client is seeking a Service Desk Analyst to join their dynamic and supportive team. This role offers an exciting opportunity to utilise your technical skills in a fast-paced environment, providing first-line support to users experiencing issues with hardware, software, and networking.Key Responsibilities:As a Service Desk Analyst, you will be the first...

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