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Complex Service Desk Analyst

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Christchurch, New Zealand Datacom Full time

About The RoleHere's a fantastic growth opportunity to keep developing your Service Desk skills into the next Tier of support as a Complex Service Desk AnalystAs a Service Desk Analyst, you will respond to phone calls and email queries from customers, guiding them through first and second level technical support. You'll work with a team of close-knit, like-minded people, who rally each other through the rushes and support each other with more in-depth queries.Responsibilities include:Providing escalated technical support via telephone or emailWork to given Service Level Agreements and KPI'sProblem solve and troubleshootAbout you:In our successful candidates, we are looking for:Strong attention to detailExcellent communication and written skillsPositive attitude, taking initiativeForward-thinking problem-solving skillsAn understanding of ITIL service delivery methodology and service deskSeniority level Entry levelEmployment type Full-timeJob function Information TechnologyIndustries IT Services and IT Consulting#J-18808-Ljbffr