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Service Desk Analyst

4 weeks ago

Wellington City, New Zealand New Zealand Government Full time

**Kaitātari Taupaepae Ratonga**: Service Desk Analyst
Te Amorangi Mātauranga Matua, the TEC - is a small Crown agency with a big job to do - ensuring New Zealanders have the skills and the knowledge they need to build a great life, and ensure New Zealand thrives. We invest over $3 billion annually across the tertiary education and careers systems.
If you're looking for your “why”, then come and join us at TEC. We truly believe in the transformational benefits of education and vocational training and as a result we invest $3 billion a year in tertiary education and training and seek to lift the aspirations and skill bases of all New Zealanders from ages 7 to 74.
It's an exciting time in the careers and education sector with large scale and meaningful change taking place.
This is a fixed term role until 28 June 2024.

**He angitūtanga**: About the Role
Reporting to the Team Leader ICT Customer Services Team Leader, this role is one of three Service Desk Analysts who support internal TEC team members by providing first level technical support, sharing information, and providing training.
- Identifying and troubleshooting IT related problems/requests
- Providing TEC staff with the support and advice concerning IT related issues
- Providing technical assistance as the go-to for any support related to our computer systems, hardware, and software.

**He kōrero mōu: What we are looking for**:
We are looking for someone who is keen to take ownership of identifying, troubleshooting and resolving IT related incidents/requests and protect the desktop environment via monthly patching compliance.

**You bring the following**:

- A customer focused attitude with excellent communication skills
- Experience in a service desk and support environment
- Technical experience in the Windows Desktop, Microsoft Office Suite
- An ability to filter and prioritise tasks using your time management skills and knowledge.
- An ability to convey complicated processes in an easy manner to help customers understand technical concepts easily.

**Ngā āhuatanga kei a mātou**: What's in it for you
- Up to three additional (TEC Days) leave days
- A range of benefits including flexible working options, a wellness programme and the ability to purchase extra leave.
- A motivated and supportive manager, keen to make the most of your skill set
- Reduced premiums through our Health Insurance Group Scheme
- A focus on Career development and internal opportunities

The salary range for this position starts from $54,108 up to $63,656+ depending on demonstrable skills and experience

**Me pēhea te tuku tono**: How to Apply
Prior to the Tertiary Education Commission confirming any offer of employment, pre-employment checks will be undertaken including criminal conviction history and reference checking as a minimum.

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