Service Desk Analyst

2 days ago


Wellington City, New Zealand New Zealand Government Full time

A diverse role working in a nationwide team to help deliver an internal support function, providing exceptional customer service
- Permanent, full-time positions available in DOC offices nationwide

He angitūtanga | About the role
This is an exciting opportunity to be part of this newly created team to get stuck into a varied work portfolio. In this role, no two days will be the same, you will be responsible for being the first contact by providing technical support, taking ownership of customer issues, ensuring prompt resolution and going above and beyond to provide great customer services to our staff. You will work a rostered shift to provide 7 days a week Service Desk operation, between the hours of 7am, and 6pm, including out of hours support for critical incident escalation.
Ngā pūkenga me ngā wheako | Skills and experience

**What You'll Bring to the Role**:

- A passion for providing exceptional customer service
- Highly developed communication, interpersonal and relationship management skills, with the ability to work well under pressure
- A customer centric, adaptable team approach with a can-do attitude and a real desire to help people
- Positive and optimistic approach to problem solving and troubleshooting, where you use initiative and take ownership, escalating requests and incidents to the appropriate support levels as necessary
- Demonstrated experience or knowledge of Microsoft Office/365, Adobe

**Desirable**:

- Knowledge of the DOC Operation Model
- A relevant qualification

Mō te tīma | About the team
You will be part of a newly created nationwide team comprising of a Team Lead based in Wellington and 8 Service Desk Analysts located around the country. You will be part of the wider Information Systems and Services team and work in an environment that supports learning and development and numerous opportunities to improve your technical knowledge and skills
Submit a tailored CV and cover letter highlighting your relevant skills, experience, and location preference
The salary range for this position is $58,314 - $73,401 with the starting salary of the successful applicant being based on their relevant skills and experience.

**Rā katinga | Applications close**: 5pm, Wednesday 12th July

**Taupānga | Job Reference**:
Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.



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