Service Desk Analyst

5 months ago


Wellington City, New Zealand Chandler Macleod Full time

Join Our Growing Team as a Level 1 Service Desk Analyst

Are you tech-savvy with a passion for problem-solving? Are you ready to kickstart your IT career and be part of an exciting journey? Look no further

We are a dynamic and rapidly expanding recruitment company seeking enthusiastic individuals to join our Level 1 Service Desk team. As a key player in the world of IT solutions, we connect businesses with top-notch talent, and now we're on the lookout for YOU to become an integral part of our success story.

Why Choose Us:

- ** Opportunities**: Numerous Level 1 Service Desk roles are set to open, and we want to prepare a team of talented individuals to hit the ground running.
- ** Professional Growth**: Gain exposure to diverse IT environments, sharpen your skills, and pave the way for an exciting career path within our company.
- ** Collaborative Environment**: Work alongside industry experts and fellow enthusiasts in a supportive and collaborative atmosphere.
- ** Innovation at its Best**: Immerse yourself in cutting-edge technologies and keep up with the ever-evolving world of IT.

What We're Looking For:

- ** Tech Enthusiasts**: If troubleshooting tech issues is your forte and you're eager to learn more, we want to hear from you
- ** Customer-Centric**: Providing exceptional customer service is your mantra, and you're determined to ensure every client's experience is seamless.
- ** Adaptability**: Tech landscapes change - and so do you Your adaptability to new challenges is your secret weapon.
- ** Team Player**: You thrive in team environments, valuing the exchange of knowledge and ideas.

What You'll Do:

- ** Resolve Issues**: Respond to Level 1 IT support requests and troubleshoot technical problems with patience and precision.
- ** Customer Care**: Provide top-tier customer service, guiding clients through solutions with clarity and empathy.
- ** Document and Learn**: Document cases, contribute to knowledge bases, and continuously learn to stay ahead of the curve.


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