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Service Desk Analyst

3 months ago

Wellington, Wellington, New Zealand H2R Consulting Full time

Location:

Wellington

Type:
Casual

Reference:
800366


H2R Technology is currently on the lookout for a Service Desk Analysts to join established teams and they look to boost their workforce and support the team in a casual basis.

This is a great role for someone looking to gain some hands on practical experience whilst also studying. It would be advantageous if you've got an interest in IT/Technology

In this role you will need to exhibit exceptional customer service skills.

As part of the wider Service Desk team, you'll be receiving queries primarily though the ticket logging systems as well as phone and instant messaging and via walk-ins.


Responsibilities:

  • Experience in remediating issues around Office365 including Windows 10, Active Directory, DHCP, DNS, SCCM, Group Policy and Exchange.
  • Phone and remote support across a geographically disperse workforce, that is working remotely
  • Ensure all calls are logged into the service management tool in a timely fashion with all relevant details around the query or incident.
  • Supporting both hardware and software including basic networking.
  • Contribute to the creation of any knowledge management documentation
  • Exposure to MS Server administration desirable
A current Microsoft certification as well as an ITIL Certification would be desirable but is not essential.

If you have previous experience working on the Service Desk, that would be a massive benefit.

Regardless of service desk experience, you should possess the following skills:

  • Excellent communication skills
- both written and verbal

  • A passion for delivering excellent customer service
  • Ability to explain IT concepts to those less tech savvy
  • Comfortable interacting with people with various level of seniority.